Specialty Clinic Clerk

Timmins and District Hospital; Timmins; On-site; CAD 30,000 - 60,000; Full time

Job summary

A regional healthcare facility in Timmins, Ontario, is seeking a skilled receptionist to support clerical operations. Responsibilities include coordinating schedules of visiting specialists, managing referrals, and maintaining meticulous patient confidentiality. Candidates should possess a college Office Administrative Program certification, experience with medical terminology, and familiarity with Meditech systems. Bilingual proficiency in English and French is essential. The role offers a starting salary of $26.45/hour and options for pension enrollment.

Benefits

Option to enroll in Healthcare of Ontario Pension Plan

Starting salary of $26.45/hour

Qualifications

• Previous office experience with knowledge of medical terminology required.
• Ability to provide services in both English and French.
• Experience with Meditech modules: Admitting and Scheduling.

Responsibilities

• Support Hospital Mission Statement and coordinate visiting specialists' schedules.
• Distribute lists of specialists' schedules to physicians' offices.
• Maintain strict confidentiality of hospital and patient information.

Skills

Customer service skills

Organizational skills

Communication skills

Good problem-solving skills

Tact and diplomacy

Education

Completed college Office Administrative Program

Tools

Meditech modules

Microsoft Excel

Microsoft Office

Job description

To perform all clerical and receptionist duties.

Position Responsibilities

• To support the Hospital Mission Statement, Goals and Objectives, Policies and Procedures.
• To co‑ordinate visiting Specialists schedules with room availability, in the specialty clinic area according to number of rooms required, equipment, ordering of required supplies, physician preference and staff availability.
• To collect and tabulate statistics as directed by the Program Manager or Director.
• To distribute list of Specialists dates to all physicians’ offices in the region as needed.
• To answer the telephone and to receive and relay messages as required.
• Process referrals and booking requests from the physicians’ offices in a timely and efficient manner.
• To schedule appointments, in accordance with departmental procedures, instructions and information.
• To prepare schedules, referrals, process test results and maintain access and excel spreadsheets according to each clinic requirements.
• To have courteous telephone skills and to use tact and discretion.
• Work with the CWS Meditech system for scheduling appointments and for building and maintaining all CWS Meditech dictionaries in the module for each specialty clinic.
• To maintain strict confidentiality of hospital and patient information in accordance with hospital policies.
• To ensure a healthy and safe working environment in accordance with the Occupational Health and Safety guidelines.
• To participate in quality improvement initiatives.
• To use the various models of Meditech and to rapidly enter and locate the appropriate information as requested by team members.
• To maintain a positive image in relation to your work both on and off the unit.
• To provide clerical support to the clinics and other duties to support.
• To establish and maintain good working relationships with departmental staff, medical staff and all other.

Position Requirements

• Must have previous office experience, possess knowledge of medical terminology and have completed a college Office Administrative Program.
• Work experience with computers and Microsoft programs is a requirement.
• Must possess work experience with the following Meditech modules: Admitting and Scheduling.
• Must have and be able to demonstrate good problem‑solving skills, conflict‑resolution skills, customer service skills, organizational skills, communication skills and interpersonal skills.
• Must be alert; possess a good memory, pleasant personality and use tact and diplomacy.
• Must possess the physical ability to work while sitting most of the working day: to bend, reach, lift and crouch when using departmental files and travel short distances in the department and hospital.
• Must possess the willingness to perform simple, repetitive tasks on a continuous basis and under conditions of continuous interruptions.
• Must be able to demonstrate the ability to multi‑task, be self‑directed, able to work with minimal supervision and work well under pressure.
• Employment history which demonstrates regular attendance at work and flexibility in hours.
• Must possess the ability to perform routine office procedures and clerical duties such as: typing, data entry, mail outs and using Microsoft Excel spreadsheet, Microsoft Office, Windows Outlook with accuracy.
• Must possess the ability to provide effective services to clients/patients in both English and French.
<>All TADH staff members must follow the COVID‑19 vaccination series in accordance with the most up‑to‑date vaccine guidance provided by the Ontario Ministry of Health.

Compensation and Benefits

• Starting salary of $26.45/hour; $51,577.50/year (As per Step 1 of the STW collective agreement.)
• Option to enroll in Healthcare of Ontario Pension Plan.

Interested applicants must submit their résumé by Department of Human Resources, Timmins and District Hospital, 700 Ross Avenue East, Timmins, Ontario, P4N 8P2. Telephone (705) 267‑6371; Fax (705) 360‑6008; Attention: Janelle LaSalle, email [e-mail].

Timmins and District Hospital will provide accommodations for applicants with disabilities during the recruitment process.

* In the spirit of equity and inclusion, lived experience including intersectionality as a racialized individual, a woman, a member of 2SLGBTQIA+ communities, or a Person with a Disability will be a large consideration in the selection process.

TADH is committed to fostering an inclusive, equitable, and accessible environment supporting diversity in our work environment to provide quality care where all feel valued, respected, and supported. TADH is dedicated to building a workforce reflective of the communities in which we live, serve, and encourage Indigenous people, visible minorities, and persons with disabilities to apply and self‑identify.

We thank all applicants for their response; however, only those selected for an interview will be contacted.

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