Specialist, Technology Service Management

Iamgold Corporation; Canada; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading mining company is hiring a Specialist for Technology Service Management in Canada. This pivotal role involves architecting and optimizing IT service management processes. The successful candidate will have a background in ITSM, along with strong analytical and leadership skills. Excellent communication abilities are essential to collaborate with cross-functional teams and manage IT service delivery effectively. An attractive rewards package, including a competitive salary and comprehensive benefits, is offered.

Benefits

Competitive salary

Bonus

Extended health benefits

Fitness & wellness subsidy

Registered pension plan with company match

Employee share purchase plan

Electric vehicle subsidy

Qualifications

• 4–6 years of experience in IT Service Management or related IT operations role.
• Hands-on expertise with ITSM tools and strong understanding of ITIL processes.
• Project management experience and ability to manage multiple initiatives.

Responsibilities

• Lead design, implementation, and enhancement of ITSM processes.
• Drive automation, efficiency, and measurable outcomes.
• Manage Change and Release Management processes.

Skills

IT Service Management

Analytical skills

Problem-solving skills

Leadership

Communication

Education

College or Bachelor's degree in Computer Science

ITIL foundation or higher certification

Tools

SolarWinds

ServiceNow

Job description

We are hiring a Specialist, Technology Service Management to champion technology-enabled service delivery and operational excellence across our organization. This role is pivotal in architecting, implementing, and continuously optimizing technology service management processes and frameworks, leveraging industry-leading practices and advanced ITSM platforms.

In this role, you will lead the design, implementation, and ongoing enhancement of ITSM processes, driving automation, efficiency, and measurable outcomes while championing the adoption of advanced ITSM tools such as SolarWinds and ServiceNow. You will develop and maintain robust process documentation, workflows, and SOPs in alignment with ITIL and organizational standards, oversee Incident, Problem, Change, and Service Level Management to resolve IT issues promptly, minimize disruptions, and foster continuous improvement. Collaboration with technical teams and cross‑functional partners will be key as you work to resolve incidents and implement lasting solutions. You will manage Change and Release Management processes to support smooth deployment of IT services, define and monitor Service Level Agreements, and provide regular performance reports to stakeholders. As a trusted advisor and primary contact for IT service management, you will embody a culture of customer care, deliver engaging training and enablement sessions, and curate knowledge articles to promote a self‑service culture and continuous learning.

Qualifications

What You Need to Succeed

To be successful in this role, you will bring a college or bachelor’s degree in computer science or a related field, ideally complemented by ITIL foundation or higher certification, and possess 4–6 years of experience in IT Service Management or a related IT operations role. You will have hands‑on expertise with ITSM tools and a deep understanding of ITIL processes and frameworks, along with strong analytical and problem‑solving skills to assess service performance and drive improvements. Project management experience and the ability to manage multiple initiatives simultaneously are essential. You will demonstrate strong leadership abilities to guide teams through service improvement initiatives, and exemplary English communication skills to support both business and technology discussions.

We are committed to building a diverse and inclusive workplace and encourage candidates of all backgrounds to apply. If you are ready to make a meaningful impact and grow your career in a collaborative and forward‑thinking environment, we look forward to hearing from you.

We offer an attractive total rewards package that includes a competitive salary and bonus, extended health, dental and insurance benefit coverage, a health spending account, fitness & wellness subsidy, employee & family assistance program, registered pension plan with company match, employee share purchase plan with company match, TFSA & RRSP, electric vehicle subsidy, summer hours and holiday office closure.

This role is based in our Sudbury office.

We understand no candidate meets every qualification listed. If your experience differs but you believe you can add value to the role, we want to hear from you! We are committed to inclusivity and welcome applications from individuals of all abilities. If you need accommodation during the application process, please contact us, and we’ll provide the necessary support.

Primary Location

Canada

Work Locations

31 - Sudbury Corporate Office 9-2140 Regent Street Geoffrey Lake P.Geo Sudbury P3E 5S8

Job

Information Technology

Organization

IT - CFO