Specialist, Sales Operations

Softchoice; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading IT solutions provider in Toronto is seeking a detail-oriented Specialist to manage and support sales opportunities. You will streamline communication between teams, oversee opportunity management, and participate in collaborative sales activities. The ideal candidate will have 2-3 years of sales support experience, strong organizational skills, and proficiency in MS Office tools. This position offers flexibility and the chance to thrive in a high-performing culture.

Benefits

Competitive benefits

Flexible workdays

Collaborative environment

Qualifications

• 2-3 years of sales or sales support experience.
• Strong organizational and time management abilities.
• Detail-oriented with a commitment to accuracy.

Responsibilities

• Manage the inbox and case queue for operational efficiency.
• Identify potential sales opportunities.
• Oversee opportunity and case management.

Skills

Sales support experience

Organizational skills

Communication skills

Ability to collaborate

Education

University degree

Sales certifications

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

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Company: Softchoice

The why you’ll love Softchoice:
We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

The impact you will have:
We are seeking a detail-oriented and proactive Specialist to join our dynamic team. In this multifaceted role, you will be responsible for managing and supporting hundreds of active sales opportunities, creating support cases, and ensuring streamlined communication between internal teams and external stakeholders. You will play a critical part in facilitating collaboration among the MSS, JA, and WWT Co-Sell channels. This is a high paced sales support role that requires strong sales involvement and project management skills. You will be part of a collaborative and supportive team, participating in regular calls and status meetings to ensure the smooth execution of deliverables. Flexibility, adaptability, and a proactive approach are key to success in this role. This position offers the chance to make a meaningful impact on business growth and operational excellence while developing valuable skills in sales support and case management.

What you will do:

• Manage the inbox and case queue by monitoring open, closed, and in-progress opportunities to support operational efficiency.
• Identify potential sales opportunity (product and services) and engagement avenues as appropriate.
• Act as the conduit between the WWT AE and Softchoice.
• Initiate support cases for Co-Sell activities and RFP/RFQ support when required.
• Oversee opportunity and case management, including maintaining accurate records, tracking progress, and updating statuses.
• Support Services Team with SOW coordination.
• Attend regular Tiger Team meetings collaborating closely internal and external stakeholders.
• Stay informed on all opportunity statuses and participate in any relevant status calls to provide updates and align on next steps.
• Ensure Salesforce record is properly enabled for reporting purposes and update opportunity outcomes to reflect Win or Lost status accurately in a timely manner.

What you bring to the table:

• 2-3 years of sales or sales support experience.
• University degree, sales certifications are an asset.
• Strong organizational and time management abilities
• Excellent written and verbal communication skills. French is an asset.
• Proficiency with Microsoft Excel, Word and PowerPoint.
• Experience with case and opportunity management systems preferred
• Ability to collaborate effectively with cross-functional teams
• Detail-oriented with a commitment to accuracy
• Comfortable working in a fast-paced, team-oriented environment

Not sure if you qualify? Think about applying anyway:
We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why You’ll Love Working Here:

• The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
• High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility: Plan your workdays in a way that suits you best
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 20consecutive years
• Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self
• Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment:
We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:
We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to [e-mail]. We are committed to working with you to best meet your needs.

Our commitment to your experience:
We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don’t worry. It’s quick, simple and you’ll be connected with your new team in no time.

Job Requisition ID:6856
EoE/M/F/Vet/Disability