Spa Manager

Melia Purosani Hotel Yogyakarta; British Columbia; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading hotel in Canada is seeking a Spa Manager to oversee operations and implement strategic initiatives. The ideal candidate will have a degree in Business Management and experience in the wellness sector, along with strong leadership and communication skills. You will manage partnerships, sales strategies, and service standards to enhance customer experience. Join our vibrant team and contribute to our commitment to diversity and sustainability.

Benefits

Flexible compensation

Exclusive discounts and benefits

Qualifications

• 3 years in a similar position in the wellness/wellbeing or hotel sector.
• At least 2 years experience in a spa or guest-facing department.

Responsibilities

• Implement Spa’s service and product offer.
• Adapt Spa services protocols and standards.
• Implement the Spa’s sales strategy.
• Support local strategic partnerships.
• Negotiate with suppliers.
• Research and develop innovative plans for the Spa.

Skills

Knowledge of digital tools for SPA management

Knowledge of massage techniques

Team management and talent development

Excellent communication skills

Analytical capabilities

Proactivity and innovation

Financial knowledge

Education

University and/or higher degree in Business Management, Tourism, or Marketing

Job description

“The world is yours with Meliá”

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you

MISSION: Responsible for the implementation of strategy, the standards, attributes, products and the optimization of operational efficiency the kitchen operations.

Your Tasks:

• Implement the Spa’s service and product offer and ensure that they are implemented and executed correctly.
• Adapt Spa services protocols and standards, supporting the implementation and ensuring that the team knows and understands all manuals and departmental programmes and standards.
• Implement the Spa’s sales strategy, according to the customer segments, supporting the creation of marketing campaigns.
• Support in the search for local strategic partnerships that are aligned with the brand’s philosophy and that allow to give greater value to the local product offered.
• Negotiate with suppliers following established product guidelines.
• Raise awareness on the Spa and Wellness through presentations to stakeholders to attract future customers.
• Research and develop innovative plans and programmes that keep the Spa at the front.
• Participate in events focused on Wellness and Spa, to publicize the Spa’s concept and product.
• Approve departmental orders, keeping track of inventories and costs.
• Search and analyse information on the competitors to maintain the positioning of the Spa.
• Design and develop internal and external promotion programmes to sell Spa treatments and services.
• Coordinate, support the implementation and analyse the pilots in their area.
• Manage the hotel’s seasonal closure and reopening processes.

What are we looking for:

University and/or higher degree in Business Management, Tourism, Marketing and/or related to the position.

• Knowledge of digital tools for the management of SPAs and technology related to the area.
• Knowledge of clinic, beauty salon, spa club, day spa, etc. treatments.
• Knowledge of the products used in the spa.
• Knowledge of product application and dosing.
• Knowledge of massage techniques, body and facial treatments.
• Knowledge of beauty and cosmetology.
• Financial knowledge
• Knowledge of hotel operations.
• Team management and talent development.
• Vocation for service.
• Analytical capabilities.
• Excellent communication skills.
• Problem-solver.
• Proactivity and Innovation.
• Organisation and planning.

External: 3 years in a similar position in the wellness/wellbeing sector and/or hotel sector.

Internal: At least 2 year’s experience in the spa or other guest‑facing department.

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.

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