Spa Concierge (Full Time)

Hyatt Hotels; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A prestigious hotel in Toronto is seeking a Spa Concierge to ensure a welcoming environment for guests at the spa. Responsibilities include booking appointments, providing information about spa services, and managing guest inquiries. Ideal candidates will have outstanding customer service skills and previous concierge experience. The position offers benefits such as complimentary meals and hotel discounts.

Benefits

Complimentary meal during shift

Complimentary hotel nights and discounts

Tuition reimbursement program

Qualifications

• Previous experience as a Concierge required.
• Experience in luxury spa setting is an asset.
• Familiarity with spa booking software is an asset.

Responsibilities

• Book spa appointments and upsell services.
• Manage schedules and confirm appointments.
• Provide information on retail products.
• Handle guest inquiries and complaints professionally.
• Build lasting relationships with customers.

Skills

Outstanding guest services skills

Strong interpersonal skills

Sophisticated verbal & written communication

Problem-solving abilities

Professional presentation

Ability to work well under pressure

Job description

Overview

Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?

Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: to care for people so they can be their best.

Recently renovated with striking architecture, art, and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.

Why should you work at the Park Hyatt Toronto?

Companions: Complimentary meal during shift; Complimentary hotel nights and discounts at Hyatt properties around the world; Tuition reimbursement program; 2023 and 2024 Great Place to Work Certified.

Summary

About the Role – Spa Concierge

The Stillwater Spa Concierge will create a welcoming environment for guests visiting the spa. They will perform a variety of tasks, such as answering phone calls and questions regarding spa services and products as well as about Park Hyatt Toronto hotel. Spa Concierge must master software in relation to scheduling appointments, checking guests in and out, while demonstrating high levels of professionalism at all times, ensuring both the confidentiality and comfort of every guest.

Responsibilities

• Book spa appointments
• Receiving and issuing payments
• Providing information to clients on retail products and spa services
• Escorting guests to and from treatment rooms and waiting areas
• Driving additional revenue by actively upselling retail products, promotional offers and encouraging repeat bookings
• Managing schedules and confirming appointments as well as data entry
• Embody the brand’s history and values and share your enthusiasm with customers
• Welcome Guests and Clients upon arrival, obtain or receive merchandise, total bill, accept cash and credit payments, and make change for customers
• Post room charges accurately and promptly
• Wrap or bag merchandise for customers and invite customers to return upon departure
• Price and restock retail shelves when necessary
• When booking appointments, upsell services where possible
• Assist in training new reception colleagues on all aspects of reception duties including promotions, changes, product and updates to operation when required
• Handle all guest and client inquiries and/or complaints in a professional and courteous manner
• Build a lasting relationship with customers, secure their loyalty
• Other duties as assigned
• Previous experiences as a Concierge required
• Must possess a professional presentation
• Outstanding guest services skills, sophisticated verbal & written communication skills
• Strong interpersonal and problem solving abilities
• Previous experience in luxury spa setting an asset
• Previous experience with spa booking software an asset
• Highly responsible and reliable
• Ability to work well under pressure in a fast paced environment

Benefits

• Complimentary meal during shift
• Complimentary hotel nights and discounts at Hyatt properties around the world
• Tuition reimbursement program
• 2023 and 2024 Great Place to Work Certified

Park Hyatt Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Should you be contacted for a job opportunity, please inform the Human Resources department if you need any accommodations.