Solutions Engineer

Twilio; Canada; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading communications technology company is seeking a Senior Solutions Engineer to join their Digital Sales Communications team. This remote-first position requires expertise in technical pre-sales activities and excellent communication skills. The ideal candidate will engage with customers to deliver tailored solutions and guide them in utilizing the company's APIs effectively. Competitive pay and benefits are offered.

Benefits

Competitive pay

Generous time off

Parental leave

Healthcare benefits

Retirement savings

Qualifications

• 3+ years of pre-sales experience selling complex technical products.
• Excellent communicator and presenter.
• Engaging storyteller capable of simplifying complex topics.
• Ability to understand customer communication needs.
• Experience with telecom, SIP, Contact Center, or Security is a plus.

Responsibilities

• Partner with Account Executives for pre-sales activities.
• Lead customers in technical and product sales.
• Establish trust with customers through discovery.
• Present interactive product demonstrations.
• Identify and solve customer problems.

Skills

Pre-sales experience

Excellent communication

Engaging storytelling

Understanding customer needs

Software development experience

Sales methodologies

Education

Bachelor's or Master's degree in technical discipline

Tools

REST APIs

Cloud platforms (AWS, Google Cloud, Azure)

Job description

Overview

Twilio is hiring a Senior Solutions Engineer on the Digital Sales Communications team. The role is remote-first and based in the United Kingdom. You will enable customers to build the future of communications and lead the technical pre-sales relationship to ensure the best product fit and a successful technical win for Twilio’s Communications products.

Twilio’s Senior Solutions Engineers are responsible for delivering the technical win, guiding discovery, proposing architectures, demonstrating products, and building trust with customers among both technical and nontechnical stakeholders.

Responsibilities

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFPs, design documentation, technical presentations and enablement sessions.
• Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.
• Establish yourself as a trusted advisor by understanding customer technical pains through discovery and designing, demonstrating, and presenting innovative solutions that solve business challenges.
• Build and present highly interactive, complex and engaging product demonstrations to showcase Twilio’s Communications Products, while forming strong relationships with both technical and nontechnical stakeholders.
• Be hands-on, high-energy, passionate, and a creative problem solver with the ability to lead others to success.
• Identify and solve problems for the customer and within the organization as we grow.
• Contribute to the broader Twilio Solutions Engineering community through knowledge sharing and creating reusable materials.

Qualifications

Twilio values diverse experiences and encourages all who meet the required qualifications to apply. If your career is just starting or you haven’t followed a traditional path, consider Twilio as a place to bring something new.

Required:

• 3+ years of pre-sales experience selling complex, technical products or 3+ years of professional experience supporting technical products with customer-facing experience in delivery or consulting.
• Excellent communicator and presenter who can gain audience confidence.
• Engaging storyteller capable of communicating complex topics to multiple levels of audience.
• Ability to understand a customer’s communications needs and guide them to a technical solution.
• Previous software development experience or working knowledge in one or more areas: REST APIs; cloud platforms (AWS, Google Cloud, Azure); telecom, SIP, Contact Center, or Security is a plus.
• Bachelor’s and/or Master’s degree in a technical discipline or equivalent practical experience.
• Experience with sales methodologies.

Location

This role is remote and based in the United Kingdom.

Travel

Approximately 10% travel to connect in-person with customers and colleagues.

What We Offer

Competitive pay, generous time off, parental and wellness leave, healthcare, retirement savings, and more. Offerings vary by location.

Equal Opportunity

Twilio is proud to be an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, pregnancy, sexual orientation, gender identity or expression, age, veteran status, disability, or other legally protected characteristics. We also consider qualified applicants with criminal histories consistent with applicable laws. E-Verify participation may apply in certain locations.