Solution Acceleration Architect

Twilio; Canada; Remote; CAD 90,000 - 130,000; Full time

Job summary

A leading communication technology company in Canada seeks a Solution Acceleration Architect to enhance the adoption of groundbreaking communication solutions. This role emphasizes working closely with B2B customers to design and implement innovative strategies, drive activation events, and ensure customer success through hands-on workshops and collaboration with various teams. This position offers an opportunity to work in a remote-first environment with a diverse team making a global impact.

Qualifications

• Experience in building workshops and engaging with B2B customers.
• Strong collaboration skills with cross-functional teams.
• Ability to create early adoption playbooks and drive customer engagement.

Responsibilities

• Accelerate adoption of new solutions with top global customers.
• Run build workshops and hackathons for direct accounts.
• Collaborate with teams to define the adoption blueprint.

Job description

Overview

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Solution Acceleration Architect!

About the job

This position is needed to support the GTM Solutions Sales team. As Solution Acceleration Architect at Twilio, you will be responsible for accelerating adoption of new solutions and platform capabilities in incubation with our Top Global customers. More specifically, you will be responsible for running build workshops with B2B customers across Twilio’s Global Sales base and building early adoption playbooks, supporting customers in accelerating the time to value from a custom demo, to POC, and eventually to initial deployment/MVP in production environment. Along the way, you will collaborate closely with Enterprise Architects, Demo Platform Engineering, Professional Services, and SI Partner teams to define the adoption blueprint ahead of launching and graduating the new solutions and platform capabilities.

You will work alongside the rest of the GTM Solutions sales team, but lead the forward-deployed “build with” programs for Global Direct accounts (Global Strategic and New Business) in presales stages, including but not limited to activation events, build hackathons, and workshops that are specifically targeted at driving builder activation, adoption, and value realization of our new solutions and capabilities through the builders within the Direct accounts.