Software Engineer (AI Agents)

Nextiva; Vancouver; On-site; CAD 90,000 - 130,000; Full time

Job summary

A leading business communications company is seeking an AI Software Engineer to develop intelligent multimodal AI agents for enhancing customer experience. This role requires strong expertise in machine learning and software engineering, with responsibilities including designing AI features and integrating models. The ideal candidate will possess a Bachelor's degree and at least 5 years of relevant experience. A commitment to quality and ethical AI standards is essential.

Benefits

Flexible Time Off

Employee Assistance Program

Health and wellness initiatives

Qualifications

• 5 years of professional software development experience, including 2 years in AI applications.
• Strong understanding of AI and machine learning fundamentals.
• Proficiency in AI development programming languages.

Responsibilities

• Design and develop AI agents that understand and respond to customers.
• Integrate AI models into the platform for improved engagement.
• Document AI designs and provide mentorship to junior engineers.

Skills

Natural language processing

Machine learning

Software development

Multimodal interaction

Education

Bachelor's degree in computer science, Software Engineering or related field

Master's degree in AI or ML preferred

Tools

Python

TensorFlow

PyTorch

Docker

Kubernetes

Job description

Redefine the future of customer experiences. One conversation at a time.

Were changing the game with a first-of-its-kind conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI built by amazing humans.

Our culture is forward-thinking customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service our products and services and most importantly each other. Since companies and 1M users rely on Nextiva for customer and team communication.

If youre ready to collaborate and create with amazing people let your personality shine and be on the frontlines of helping businesses deliver amazing experiences youre in the right place.

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

Nextiva a leader in business communications is seeking a skilled AI Software Engineer to join our AI Agents team within our Data & Intelligence Platform this role you will develop intelligent multimodal AI agents (voice and chatbots) as part of Nextivas next-generation customer experience platform. You will apply expertise in machine learning and software engineering to build AI-driven features that transform how businesses engage with customers. This position offers the opportunity to work at the forefront of generative AI and multimodal interactions creating scalable AI solutions that blend automation with the human touch to deliver exceptional customer experiences.

Key Responsibilities

• Design & Develop AI Agents : Design implement and refine AI agents for Nextivas products that understand and respond to customers in multiple formats (e.g. spoken voice written text). Develop conversational logic and multimodal interaction flows leveraging state-of-the-art natural language processing (NLP) and speech recognition techniques.
• A I Model Integration : Integrate large language models and other AI / ML components into the Agentic AI Platform to enable capabilities such as question answering task automation sentiment analysis and recommendations. Ensure that AI models and solutions perform effectively in real-world environments and at scale.
• Full Lifecycle Engineering : Own the end-to-end development lifecycle of AI features .
• Multimodal Interaction Systems : Build and integrate components for multimodal interactions including speech-to-text text-to-speech and dialog management systems.
• Performance Optimization : Optimize AI algorithms and agent frameworks for performance scalability and reliability. Use data-driven methods to tune model accuracy and response times.
• Quality Ethics & Compliance : Implement robust testing (unit integration end-to-end) for AI features to ensure reliability and correctness. Incorporate ethical AI practices ensuring AI agent behavior is unbiased and compliant with privacy and security regulations.
• Documentation & Mentorship : Document AI agent designs algorithms and usage guidelines for future reference. Provide technical guidance and mentorship to junior engineers or new team members as needed.

Success in this role will be measured by your ability to deliver AI features that measurably improve customer experiences (e.g. higher self-service resolution rates faster response times improved user satisfaction) while maintaining high software quality and ethical AI standards. You will help Nextiva achieve a balanced integration of AI and human interaction directly contributing to our CX-first vision.

Qualifications

Education : Bachelors degree in computer science Software Engineering or a related field (required). A Masters degree in AI Machine Learning or a related discipline is strongly preferred. Equivalent practical experience in AI / ML development will also be considered.

Software Engineering Experience : 5 years of professional software development experience including at least 2 years building AI or machine- learning powered applications. Proven experience developing production-grade software (e.g. backend services APIs data pipelines) in a collaborative team environment.

AI / ML Expertise : Strong understanding of AI and machine learning fundamentals with hands-on experience in natural language processing (NLP) and / or deep learning. Familiarity with the latest AI advancements (e.g. transformer-based models conversational AI frameworks) and a history of applying AI models to solve real-world problems.

Technical Skills : Proficiency in programming languages commonly used for AI development such as Python (with ML libraries like TensorFlow or PyTorch ) and / or a general-purpose language like Java or C# for scalable systems. Experience with machine learning frameworks and libraries for NLP speech or computer vision (e.g. Hugging Face Transformers OpenAI APIs spaCy Kaldi AWS / GCP / Azure AI services) is expected.

Multimodal Interaction Knowledge : Experience with speech and language technologies for example integrating speech-to-text (ASR) and text-to-speech (TTS) engines or building chatbots and voice bots for conversational interfaces.

C loud & Scalability : Familiarity with cloud platforms and deploying AI / ML models at scale (AWS Google Cloud or Azure). Experience with microservices architecture and containerization (Docker Kubernetes) for AI services.

Collaboration & Communication : Excellent teamwork and communication skills.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best in and out of the office.

Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors including skills experience training and certifications when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position compensation may include base salary and / or hourly wages incentives or bonuses.

Health Supplemental health plan available with coverage for prescriptions paramedical expenses dental and visioncare

Insurance Company paid life and disability coverage

Work-Life Balance Flexible Time Off (FTO) for salaried employees paid holidays

Financial Security RRSP employee long-term savings plan with company match

Wellness Employee Assistance Program and comprehensive wellness initiatives

Growth Access to ongoing learning and development opportunities and career advancement

At Nextiva were committed to supporting our employees health well-being and professional growth. Join us and build a rewarding career!

Established in 2008 and headquartered in Scottsdale Arizona Nextiva secured $200M from Goldman Sachs in late 2021 valuing the company at $2.7B. To check out whats going on at Nextiva check us out on Instagram Instagram (MX) YouTube LinkedIn and the Nextiva blog.

LI-RQ1 #LI-REMOTE

Required Experience :

Unclear Seniority

Key Skills

Spring,.NET,C / C++,Go,React,OOP,C#,Data Structures,JavaScript,Software Development,Java,Distributed Systems

Employment Type : Full Time

Experience : years

Vacancy : 1