Smart Home & IT Technician On-Site Setup & Support

Shock Wave Energy; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A technology services company in Toronto is seeking an IT Support professional to maintain the efficiency of its IT infrastructure. The ideal candidate will provide troubleshooting and customer service across various systems. This role offers both full-time and part-time options, with pay ranging from $17.20 to $51.75 per hour, depending on experience and responsibilities.

Qualifications

• Proven experience in IT support roles with a focus on desktop support.
• Excellent communication skills to convey technical information clearly.
• Familiarity with Microsoft Windows Server environments is essential.

Responsibilities

• Provide technical support to end-users via help desk, phone, or in-person interactions.
• Troubleshoot software issues and perform software installations and updates.
• Collaborate with team members on IT infrastructure enhancements.

Skills

Technical support

Software troubleshooting

Customer service

Networking concepts

Analytical skills

Tools

Microsoft Office Suite

SCCM

BMC Remedy

ServiceNow

Jira

Job description

Job Summary

We are seeking a dedicated and knowledgeable IT Support professional to join our team. The ideal candidate will possess a strong background in technical support, software troubleshooting, and computer management. This role is essential for maintaining the efficiency of our IT infrastructure and providing exceptional customer service to our users. The IT Support specialist will be responsible for resolving technical issues, ensuring the smooth operation of hardware and software systems, and supporting various operating systems including Windows and macOS.

Responsibilities

• Provide technical support to end-users via help desk, phone, or in-person interactions.
• Troubleshoot software issues and perform software installations and updates.
• Manage computer hardware, including setup, maintenance, and repairs.
• Assist with network administration tasks including VPN configurations, firewall management, and DNS settings.
• Utilize tools such as SCCM for software deployment and Active Directory for user account management.
• Maintain documentation of support requests using BMC Remedy or ServiceNow.
• Analyze system performance and provide recommendations for improvements.
• Support mobile devices and ensure compatibility with existing IT infrastructure.
• Collaborate with team members on projects related to IT infrastructure enhancements.

Experience

• Proven experience in IT support roles with a focus on desktop support and customer service.
• Proficiency in Microsoft Office Suite and familiarity with Microsoft Windows Server environments.
• Knowledge of networking concepts including TCP / IP, LAN configurations, and network administration tools such as Meraki.
• Experience with Linux operating systems is a plus.
• Strong analytical skills with the ability to diagnose complex technical issues effectively.
• Excellent communication skills to convey technical information clearly to non-technical users.
• Familiarity with project management tools such as Jira is advantageous.
• Join our team to contribute your expertise in IT support while growing your skills in a dynamic environment!

Job Types

Full-time, Part-time

Pay

$17.20-$51.75 per hour

Expected hours

10 – 60 per week

Work Location

On the road