Skywalk Team Lead, Columbia Icefield

Pursuit Collection; Municipality of Jasper; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading hospitality company in Alberta, Canada, is hiring for a full-time seasonal role, focusing on delivering exceptional guest experiences at the Skywalk. Responsibilities include managing guest interactions, conducting guided tours, and maintaining high standards of service. Candidates should have a passion for hospitality, strong communication skills, and be comfortable working outdoors in variable conditions. The starting wage is $19.00/hour, with additional perks offered.

Benefits

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays and dining

Access to mental health resources

Qualifications

• Passion for making a difference for each guest.
• Experience in hospitality, tourism, guiding, or customer service is an asset.
• Able to stand and work outside in varying weather conditions.

Responsibilities

• Deliver exceptional hospitality to guests.
• Maintain coverage across the Skywalk.
• Provide guided tours covering various topics.

Skills

Strong communication skills

Team leadership

Energetic and charismatic personality

Organization and time management skills

Proactive attitude

Multi-lingual skills

Education

Class 5 Canadian driver’s license

Standard First-Aid or higher

Job description

At Pursuit, we offer more than just a place to visit; we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world‑class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

This job is posted as part of our seasonal hiring for Spring/Summer, 2026, and will be a full‑time seasonal role.

Role & Responsibilities

• Delivering exceptional hospitality every day to guests visiting from around the world and being a role model for the team.
• Responsibility for opening and closing duties when the Manager or Supervisor are not present, maintaining consistent coverage across the Skywalk.
• Being an important member of the guiding and hospitality team when Supervisor or Manager are on site, working alongside the other Guides. Help the two‑way sharing of information between Supervisors and Guides.
• Ensure a memorable and positive experience for our guests and staff through keeping standards high, delivering standard operating policies and procedures and dealing with escalations when Supervisor and Manager are not present.
• Communicating in a clear and concise manner, including the use of radios.
• Providing guests with a 30‑minute guided tour experience covering topics such as geology, wildlife, glaciers, climate change and history in an engaging, clear and inspiring way.
• Storytelling, guest engagement and passion for this iconic location in the Canadian Rockies.
• Welcoming face of the Skywalk, creating meaningful and memorable experiences for every guest.
• Rotating through various interpretive stations, engaging groups guests with 10–15‑minute presentations.
• Talking to guests, anticipating guests’ needs, taking photos and ensuring safety on the Skywalk.
• Being proactive with maintenance issues and safety concerns, reporting to the Manager and Supervisor in a timely manner. Bringing new ideas on how to improve experiences for guests and staff.
• Daily operational tasks such as loading shuttle buses, providing audio tours, engaging with the kids’ programme, wayfinding and managing guest flow.
• Shared cleaning duties and maintaining a high level of cleanliness of the entire attraction and facilities.
• Assist Skywalk Manager and Supervisor with tasks in a timely and detailed manner.
• Other duties as assigned by your employer.

Required Skills & Qualifications

• A passion for making a difference for each guest is the most important aspect of this position!
• Strong communication skills and comfortable engaging with different sized groups.
• Experience with leading a team and working in hospitality, tourism, guiding or customer service is an asset.
• Energetic, charismatic and positive individual.
• Organization and time management skills.
• Proactive and always seeking out the next task.
• Must get excited at the idea of living and working in a remote outdoor environment.
• Able to work both independently and in a team‑based environment, leading by example and taking leadership initiative when required in a fast‑paced outdoor environment.
• Able to stand and work outside in varying mountain weather conditions (snow, rain, wind, hail, sun) for the entire duration of an 8‑hour shift.
• Must meet Pursuit grooming and appearance standards.
• To honor our commitment to be “Always Honest” all employees must consent to a criminal record check.
• Class 5 Canadian driver’s license (with clean abstract) required.
• Multi‑lingual skills are an asset but not required.
• Standard First‑Aid or higher is an asset but not required.

The starting wage for this role is $19.00/hour.

About Us

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; our team members included. Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination‑worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago. Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions‑led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun. Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals, a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories.

PURSUIT PERKS

• Join an inclusive, global team and make life‑long connections
• Enjoy free access to Pursuit attractions and 50% off for friends
• Get discounts on hotel stays, dining, and retail
• Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity‑deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail]. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.