Site Reliability Engineer w/Python

NTT DATA; Montreal; On-site; CAD 90,000 - 120,000; Full time

Job summary

A technology services leader in Montreal is seeking a Site Reliability Engineer with strong Python and ServiceNow skills. The role involves optimizing system performance, troubleshooting issues, and providing metrics for product reliability. Candidates should have over 7 years of relevant experience and be willing to work onsite at least 3 days a week. This position offers a hybrid work model and a collaborative environment.

Qualifications

• 7+ years of experience in software development.
• 7+ years of experience with ServiceNow administration.
• 7+ years of development experience in any programming language.

Responsibilities

• Maximize availability and performance of systems through optimized operational tasks.
• Troubleshoot ServiceNow issues and collaborate on solutions.
• Deliver observability metrics to measure product reliability.
• Be dependable during on-call rotations.
• Understand and document ServiceNow dependencies.
• Prioritize technical debt impacting client satisfaction.
• Provide feedback on SRE policies for continuous improvement.
• Report to the office at least 3 days per week.

Skills

Software development in Python

ServiceNow administration

Communication skills

Teamwork

Problem-solving during emergencies

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Site Reliability Engineer w/Python (Onsite Hybrid) to join our team in Montreal, Quebec (CA-QC), Canada (CA).

Job Responsibilities Include:

• Delivery of improvements that will maximize the availability and performance of supported systems through optimized and automated operational tasks, collaborating on the development of operational tools, ongoing problem management, and architecture reviews with colleagues.
• Troubleshooting ServiceNow issues, and also some on-premises capabilities in a Linux environment from time to time, collaborating with others get to the bottom of issues, and agreeing on lasting improvements that can be made.
• Exploring and delivering observability including metrics, logging, tracing and alerting that can define and measure the target reliability of a product.
• Being dependable and responsive during agreed hours, like when part of the on-call rotation with the rest of the global team (with a time‑off in lieu system).
• A commitment to understanding the company’s ServiceNow instances and related dependencies, contributing to the documentation.
• Identification and prioritization of technical debt that can impact client satisfaction or operational efficiency.
• Given feedback on policy and procedures related to the delivery of SRE and operational practices with a view to continually making the company safer and more efficient.
• Able to report to the office at least 3 business days per week.

Basic Qualifications:

• Primary skill experience
  • 7+ years of experience in Software development skills in one or more programming languages, e.g. Python
  • 7+ years of experience in ServiceNow administration
  • 7+ years of experience in Development experience
• Proficient oral and written communication skills.
• Establishing warm, effective relationships with colleagues to collaborate on successful delivery.
• A dependable team worker with demonstrated commitment to client services.
• Ability to respond appropriately during occasional technical emergencies, like outages.

Preferred Skills:

• ServiceNow administration or development experience, although this can be acquired by the successful candidate via on the job and via training.

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in‑office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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