Site Operations Lead: Data Entry & Customer Ops

Ricoh Americas Holdings; Edmonton; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading service provider in Canada is seeking a Site Leader to oversee day-to-day operations and staff. This role involves managing workflows, ensuring payroll accuracy, and achieving shift profitability while maintaining quality standards. The ideal candidate will have a high school diploma, 3-5 years of experience in a mail room or copy centre, and excellent interpersonal and organizational skills. Experience with production equipment is required. Join us to help drive exceptional service delivery.

Qualifications

• 3-5 years of experience in a mail room or copy centre.
• Experience with production equipment and tools.

Responsibilities

• Supervise day-to-day operations and staff.
• Implement and manage Ricoh Service Excellence.
• Train staff on workflow and machine operations.
• Ensure payroll accuracy.
• Achieve shift profitability through effective supervision.
• Maintain quality and efficiency standards.

Skills

Interpersonal skills

Keyboarding skills

Attention to detail

Organizational skills

Self-motivation

Communication skills

Microsoft Office

Ability to lift 30+lbs

Education

High School Diploma or equivalent work experience

Tools

Shrink-wrap

Paper cutter

Hole driller

Bindery equipment

Jogger

Tape machine

Electric stapler

Scales

Collators

Job description

A leading service provider in Canada is seeking a Site Leader to oversee day-to-day operations and staff. This role involves managing workflows, ensuring payroll accuracy, and achieving shift profitability while maintaining quality standards. The ideal candidate will have a high school diploma, 3-5 years of experience in a mail room or copy centre, and excellent interpersonal and organizational skills. Experience with production equipment is required. Join us to help drive exceptional service delivery.