Sightseeing Host (Banff), Brewster Sightseeing

Pursuit Collection; Banff; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading hospitality and attractions company in Canada is looking for a seasonal, full-time entry-level position focused on engaging guests and providing exceptional customer service. Responsibilities include managing tour logistics, facilitating guest experiences, and maintaining communication. Candidates should possess strong customer service skills, effective communication abilities, and a genuine interest in the Canadian Rockies. Offering competitive perks and a supportive work environment where work and play coexist.

Benefits

Free access to attractions

50% off for friends

Discounts on hotel stays and dining

Access to wellness resources

Qualifications

• Strong attention to detail in customer interactions.
• Ability to adapt quickly in a fast-paced environment.
• Experience in public speaking and interacting with diverse backgrounds.

Responsibilities

• Engage warmly with guests and provide information about attractions.
• Manage logistics for tours and assist in smooth guest experiences.
• Prioritize safety and support transportation duties as needed.

Skills

Customer service skills

Effective communication

Time management

Problem-solving skills

Job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world‑class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

This job is posted as part of our seasonal hiring for Spring/Summer, 2026, it will be a full‑time seasonal role.

Role & Responsibilities

• Engage with guests warmly, fostering meaningful interactions, answering questions, and introducing sightseeing stops
• Manage tour logistics, timing, and communication effectively, coordinating closely with drivers, as well as transportation and attraction teams
• Maintain a genuine, positive demeanor; build rapport with drivers to ensure a cohesive and enjoyable guest experience
• Communicate proactively with both guests and drivers to ensure everyone is informed, comfortable, and well-supported
• Facilitate smooth off‑board and on‑board experiences, including guest check‑ins, refreshments, and support during excursions, plus providing some interpretive commentary, as required
• Provide structured and general information to guests, resolving any tour or experience‑related issues
• Stay updated on Pursuit’s attractions and local events to share relevant insights
• Ensure areas are organized and stocked, completing necessary reports and feedback
• Prioritize safety and support transportation duties as needed, including ticketing, luggage handling, and guest meet‑and‑greets
• Represent Pursuit professionally, upholding all policies and core values in interactions with clients, guests, and colleagues.

Required Skills & Qualifications

• Strong customer service skills with keen attention to detail
• Effective communication; proficiency in a secondary language is an asset
• Ability to adapt quickly in fast‑paced, team‑oriented environments
• Solid foundation in basic math and literacy skills
• Strong time management, prioritization, and multi‑tasking abilities
• Skilled in problem‑solving with a proactive, initiative‑driven approach
• A genuine interest in and knowledge of (or a willingness to learn about) the Canadian Rockies
• Accountable, self‑motivated, and able to work independently
• Experience interacting with diverse backgrounds and generations
• Public speaking experience, Class 4 driver’s license, and first aid qualifications are assets
• Physical demands include frequent hand use, repetitive actions, prolonged sitting/standing, bending, twisting, outdoor work, and lifting/pushing/pulling up to 50 lbs
• Required to spend at least one night per week in Jasper (accommodation provided).

About Us

We’re more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; our team members include thoughtfully united staff who share a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary, to watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Pursuit Perks

• Join an inclusive, global team and make life‑long connections
• Enjoy free access to Pursuit attractions and 50% off for friends
• Get discounts on hotel stays, dining, and retail
• Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity‑deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail].

Seniority level

Entry level

Employment type

Full‑time

Job function

Design, Art/Creative, and Information Technology

Industries

Hospitality