Shift Team Lead - Customer Experience & Operations

Starbucks; Whitby; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading coffee retailer is seeking a Shift Supervisor in Whitby, Canada. In this role, you will assist the store manager in overseeing operations, deliver exceptional customer service, and support team members. The ideal candidate has a strong customer service background, effective communication skills, and the ability to lead a team. Join a supportive work environment that values diversity and provides opportunities for growth and development.

Qualifications

• Customer service experience in a retail or restaurant environment.

Responsibilities

• Assist the store manager in executing store operations during shifts.
• Deploy partners and delegate tasks to maintain a clean store environment.
• Deliver legendary customer service to all customers.
• Provide feedback to the store manager on partner performance.

Skills

Customer service experience

Ability to direct the work of others

Ability to learn quickly

Effective oral communication skills

Knowledge of the retail environment

Strong interpersonal skills

Ability to work as part of a team

Job description

A leading coffee retailer is seeking a Shift Supervisor in Whitby, Canada. In this role, you will assist the store manager in overseeing operations, deliver exceptional customer service, and support team members. The ideal candidate has a strong customer service background, effective communication skills, and the ability to lead a team. Join a supportive work environment that values diversity and provides opportunities for growth and development.