Shift Team Lead - Customer Experience & Operations

Starbucks; St. Catharines; On-site; CAD 45,000 - 55,000; Full time

Job summary

A popular coffee company is seeking a Shift Supervisor in St. Catharines. The role involves assisting the store manager with operations, leading a team, and delivering exceptional customer service. Ideal candidates will have previous experience in customer service, strong communication skills, and the ability to work in a fast-paced environment. Join a company recognized for its focus on employee satisfaction and opportunity for growth.

Qualifications

• Customer service experience in a retail or restaurant environment.
• Ability to learn quickly.
• Knowledge of the retail environment.

Responsibilities

• Assists the store manager in executing store operations during shifts.
• Builds a positive team environment by recognizing team performance.
• Delivers legendary customer service in every interaction.

Skills

Customer service experience

Effective oral communication skills

Ability to direct the work of others

Strong interpersonal skills

Ability to work as part of a team

Job description

A popular coffee company is seeking a Shift Supervisor in St. Catharines. The role involves assisting the store manager with operations, leading a team, and delivering exceptional customer service. Ideal candidates will have previous experience in customer service, strong communication skills, and the ability to work in a fast-paced environment. Join a company recognized for its focus on employee satisfaction and opportunity for growth.