shift supervisor - Store# 04501, HWY 97 & 37TH AVE - VERNON DT

Starbucks; Vernon; On-site; CAD 32,000 - 48,000; Full time

Job summary

Join a forward-thinking company as a Shift Supervisor where you will lead a team to provide exceptional customer service and create a welcoming environment. In this role, you will assist in executing store operations, train new partners, and maintain high standards of service and cleanliness. This position offers the chance to develop your leadership skills while being part of a supportive team that values integrity and collaboration. If you're passionate about customer service and thrive in a dynamic environment, this is the perfect opportunity for you.

Qualifications

• Experience in customer service in retail or restaurant environments.
• Ability to learn quickly and direct the work of others.

Responsibilities

• Assist store manager in executing operations during scheduled shifts.
• Provide legendary customer service and maintain store standards.
• Train new partners and provide feedback on performance.

Skills

Customer Service

Team Leadership

Effective Communication

Interpersonal Skills

Retail Knowledge

Problem Solving

Education

High School Diploma

Job description

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. You will be responsible for modeling and acting in accordance with Starbucks guiding principles. Additionally, you'll be part of a company that is consistently rated as a great place to work and where employees love what they do.

Summary Of Key Responsibilities

1. Act with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks.
2. Maintain a calm demeanor during high volume or unusual events to keep the store operating to standard and set a positive example for the shift team.
3. Evaluate environment and customer cues to anticipate needs.
4. Communicate information to the manager to respond effectively and create a welcoming 'Third Place' environment during each shift.
5. Assist with new partner training, providing positive reinforcement and respectful coaching.
6. Provide feedback to the store manager on partner performance during shifts.
7. Contribute to a positive team environment by recognizing changes in partner morale and performance and communicating them appropriately.
8. Create a positive learning environment through clear, specific, timely, and respectful coaching and feedback to partners.
9. Deliver legendary customer service by acting with a customer-first attitude and engaging with customers.
10. Discover and respond to customer needs effectively.
11. Develop positive relationships with the shift team by understanding individual motivations and concerns.
12. Execute store operations during scheduled shifts, including opening and closing duties.
13. Follow Starbucks operational policies and procedures, including cash handling and safety protocols.
14. Follow all cash management policies and ensure proper practices are followed by the team.
15. Coordinate with baristas during shifts to ensure excellent customer service.
16. Maintain regular attendance and punctuality.
17. Consistently provide quality beverages, food, and whole beans, adhering to recipe and presentation standards.
18. Follow health, safety, and sanitation guidelines for all products.
19. Recognize and reinforce individual and team accomplishments using organizational tools and collaboration with the store manager.
20. Use operational tools to achieve excellence during the shift.

Summary Of Experience

• Customer service experience in retail or restaurant environments.

Required Knowledge, Skills & Abilities

• Ability to direct the work of others.
• Ability to learn quickly.
• Effective oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.

Starbucks and its brands are equal opportunity employers and are committed to creating a diverse and welcoming workplace. We encourage people of color, women, LGBTQIA+, veterans, and persons with disabilities to apply. Qualified applicants with criminal histories will be considered in accordance with applicable laws. We also provide reasonable accommodations for applicants with disabilities; please contact us at [e-mail].