Shift Supervisor: Lead Service & Team Excellence

Starbucks; Winnipeg; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading coffeehouse chain in Canada is seeking a Shift Supervisor to assist the store manager in daily operations. You will lead a team to ensure legendary customer service and maintain a positive store environment. Responsibilities include training partners, managing operational excellence during shifts, and communicating with the store manager. Ideal candidates will have customer service experience and strong interpersonal skills. This role presents an opportunity to develop leadership skills within a dynamic team environment.

Responsibilities

• Assist store manager in executing store operations during scheduled shifts.
• Deploy partners and delegate tasks to create a positive customer experience.
• Maintain a calm demeanor during high volume periods.
• Provide feedback to store manager on partner performance during shift.
• Ensure the delivery of legendary customer service.

Skills

Customer service experience in a retail or restaurant environment

Ability to direct the work of others

Ability to learn quickly

Effective oral communication skills

Knowledge of the retail environment

Strong interpersonal skills

Ability to work as part of a team

Job description

A leading coffeehouse chain in Canada is seeking a Shift Supervisor to assist the store manager in daily operations. You will lead a team to ensure legendary customer service and maintain a positive store environment. Responsibilities include training partners, managing operational excellence during shifts, and communicating with the store manager. Ideal candidates will have customer service experience and strong interpersonal skills. This role presents an opportunity to develop leadership skills within a dynamic team environment.