Shift Supervisor: Customer Experience Leader

Dufry; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading food and beverage service company is seeking a Shift Supervisor at Calgary Airport. The ideal candidate will have at least 6 months of supervisory experience and be responsible for supporting management in daily operations, overseeing staff, and ensuring compliance with corporate standards. Key functions include cash handling, resolving customer complaints, and maintaining excellent food safety practices. Join a company that values diversity and offers competitive benefits.

Benefits

Health, dental and vision insurance

Generous paid time off

Holiday pay

Meal and transportation benefits

Qualifications

• 6 months of supervisory/lead experience required.
• Ability to speak, read, and comprehend instructions and policy documents.
• Customer service experience preferred.

Responsibilities

• Assist management in monitoring day-to-day activities of subordinates.
• Ensure compliance with corporate standards and encourage high sales performance.
• Resolve customer complaints consistent with company policy.

Skills

Supervisory experience

Customer service

Cash handling

Food safety practices

Education

High School diploma or equivalent (GED)

Job description

A leading food and beverage service company is seeking a Shift Supervisor at Calgary Airport. The ideal candidate will have at least 6 months of supervisory experience and be responsible for supporting management in daily operations, overseeing staff, and ensuring compliance with corporate standards. Key functions include cash handling, resolving customer complaints, and maintaining excellent food safety practices. Join a company that values diversity and offers competitive benefits.