Shift Supervisor

Canadian Forces Morale and Welfare Services - CFMWS; Town of Oromocto; On-site; CAD 40,000 - 60,000; Full time

Job summary

A community-oriented service provider located in Canada is seeking a Shift Supervisor to deliver retail services and support members of the Canadian Armed Forces. Responsibilities include supervising staff, handling cash, and ensuring customer satisfaction. Ideal candidates will have experience in retail, food handling, and a strong focus on client service. This on-site position offers various health benefits and opportunities for learning and development.

Benefits

Healthcare spending account

Paid/unpaid leave

Defined Benefit Pension Plan

Discounts through CF One Member Appreciation

Qualifications

• Experience in cash handling.
• Experience in personnel administration.
• Experience in visual merchandising.
• Experience in food and beverage preparation and service.

Responsibilities

• Provide retail services to the CAF and address customer concerns.
• Supervise employees and manage store operations.
• Operate Point of Sale systems and maintain cleanliness.

Skills

Client focus

Organizational knowledge

Communication

Innovation

Teamwork and leadership

Education

An acceptable combination of education, training, and experience

Food Handling Certification

Job description

Overview

CFMWS - WHERE PURPOSE MEETS PASSION!

At Canadian Forces Morale and Welfare Services (CFMWS), we’re a community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services to meet their unique needs and enhance well-being in mental, social, physical, financial and familial aspects. CFMWS delivers programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts, family support and charity events.

Our success stems from living our values. Our employees care about their role in supporting CAF members, veterans and their families and act with integrity in all they do. We thrive in a close-knit environment, acting as one team with one mission. We constantly seek new ideas to deliver the best possible programs and services. We offer a commitment to your health, wellness and growth and provide a diverse range of roles across many locations.

The Role

As a Shift Supervisor, you provide retail services to a unique client base — members of the Canadian Armed Forces (CAF) — and you help the community by addressing customer concerns to ensure satisfaction and by authorizing refunds, voids, and returns. You hold keys, safe combinations, and access codes, and you open and close the store as required. You supervise employees.

The Shift Supervisor may provide a variety of other retail services, including regular retail services, dry cleaning, lottery services, self-serve gas services, and postal services. You will operate Point of Sale systems, the debit/credit machine, and maintain a float. You may take and prepare food and beverage orders and prepare takeout food, while ensuring cleanliness of food service and eating areas.

This is a role where everyone works as one team using modernized technology and an understanding of the unique pressures and rewards of military service to provide the best customer experience for our members and to simplify and improve their lives. If you thrive in a customer-focused environment and in a culture that is passionate about exceeding customer expectations, this is the opportunity for you.

Qualifications

Education, Certifications and Licenses

• An acceptable combination of education, training, and experience
• Food Handling Certification, as required

Experience

• In cash handling
• In personnel administration
• In visual merchandising
• In food and beverage preparation and service, as required

Competencies

• Client focus
• Organizational knowledge
• Communication
• Innovation
• Teamwork and leadership

Language Requirements

• English Essential, bilingual (English and French) an asset
• Reading: Functional
• Writing: Functional
• Oral: Functional

Benefits

• Health Benefits: Healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program and mental health support.
• Work Life Balance: Paid/unpaid leave, including vacation pay, family-related leave and personal days.
• Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.
• Learning and Development: Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second language training.
• Perks: Discounts provided through CF One Member Appreciation.
• Explore all the benefits CFMWS offers by visiting https://cfmws.ca/Benefits

Other Information

• Perform moderate lifting, carrying, pulling and/or pushing (i.e. more than 10 lbs / 4.5 kg but less than 50 lbs / 23 kg).
• This is an on-site position with an assigned work location.

Start Date

22 September 2025

Inclusion and Accommodation

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.