shift manager - fast food restaurant

Wendy's Restaurant; London; On-site; CAD 40,000 - 50,000; Full time

Job summary

Un restaurant rapide recherche un superviseur pour assurer la gestion des opérations. Vous serez responsable de la coordination des activités du personnel, de garantir un service de qualité et de gérer les plaintes des clients. Une expérience de 1 à 2 ans dans un environnement de restauration est requise. Des avantages tels qu'un plan dentaire et un programme de mentorship pour les nouveaux arrivants sont offerts.

Benefits

Plan dentaire

Programme de santé

Programmes de mentorat

Qualifications

• 1 à 2 ans d'expérience en gestion de restaurant ou service alimentaire.
• Connaissance des genres culinaires de l'établissement.
• Capacité à superviser une équipe de 3-4 personnes.

Responsibilities

• Établir les méthodes pour respecter les horaires de travail.
• Superviser et coordonner les activités du personnel.
• Traiter les plaintes ou préoccupations des clients.

Skills

Compétences en service client

Capacité à travailler sous pression

Communication orale

Capacité à travailler en équipe

Attention aux détails

Education

Certificat de fin d'études secondaires

Job description

Job Details

• Durée de l\'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 40 hours per week

Education

• Secondary (high) school graduation certificate

Work site environment

• Noisy
• Odours
• Wet / damp
• Outdoors

Work setting

• Fast food outlet or concession

Tasks

• Establish methods to meet work schedules
• Requisition food and kitchen supplies
• Supervise and co-ordinate activities of staff who prepare and portion food
• Train staff in job duties, sanitation and safety procedures
• Estimate ingredient and supplies required for meal preparation
• Hire food service staff
• Ensure that food and service meet quality control standards
• Prepare budget and cost estimates
• Address customers' complaints or concerns
• Maintain records of stock, repairs, sales and wastage
• Prepare and submit reports
• Must have knowledge of the establishment's culinary genres
• Establish work schedules

Supervision

• 3-4 people

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Combination of sitting, standing, walking
• Standing for extended periods
• Bending, crouching, kneeling
• Walking
• Physically demanding
• Attention to detail

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Team player
• Initiative
• Dependability

Experience

• 1 year to less than 2 years

Health benefits

• Dental plan
• Health care plan

Support for newcomers and refugees

• Offers mentorship programs that pair newcomers and / or refugees with experienced employees
• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and / or refugees

Support for youths

• Offers mentorship, coaching and / or networking opportunities for youth
• Provides awareness training to employees to create a welcoming work environment for youth

Support for Indigenous people

• Offers mentorship, coaching and / or networking opportunities for Indigenous workers
• Provides cultural competency training and / or awareness training to all employees to create a welcoming work environment for Indigenous workers

Supports for visible minorities

• Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities