Shift Lead - Customer Experience & Store Ops

Starbucks; St. Catharines; On-site; CAD 35,000 - 50,000; Full time

Job summary

A well-known coffeehouse chain in the Niagara Region is seeking a Shift Supervisor to lead store operations during shifts. You will oversee team performance, model excellent customer service, and comply with operational policies. The ideal candidate has customer service experience, strong communication skills, and the ability to work effectively with a team. Join a company that values integrity and provides a great working environment.

Qualifications

• Customer service experience in a retail or restaurant environment.
• Ability to learn quickly.
• Knowledge of the retail environment.

Responsibilities

• Assist the store manager in executing store operations during scheduled shifts.
• Deploy partners and delegate tasks for effective service.
• Model and act in accordance with Starbucks guiding principles.

Skills

Customer service experience

Ability to direct the work of others

Effective oral communication skills

Strong interpersonal skills

Ability to work as part of a team

Job description

A well-known coffeehouse chain in the Niagara Region is seeking a Shift Supervisor to lead store operations during shifts. You will oversee team performance, model excellent customer service, and comply with operational policies. The ideal candidate has customer service experience, strong communication skills, and the ability to work effectively with a team. Join a company that values integrity and provides a great working environment.