Shift Lead - Customer Experience & Store Ops

Starbucks; Greater Sudbury; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading coffee chain in Canada seeks a Shift Supervisor to assist the store manager in executing operations during scheduled shifts. This role involves leading the team, delivering legendary customer service, and maintaining operational excellence. The ideal candidate will have customer service experience in a retail or restaurant environment, along with strong communication and interpersonal skills. Join a workplace that values diversity and community engagement.

Qualifications

• Customer service experience in a retail or restaurant environment.

Responsibilities

• Assist the store manager in executing store operations during scheduled shifts.
• Deploy partners and delegate tasks to create the Starbucks Experience.
• Model and act in accordance with Starbucks guiding principles.

Skills

Customer service experience

Effective oral communication skills

Ability to direct the work of others

Strong interpersonal skills

Ability to work as part of a team

Job description

A leading coffee chain in Canada seeks a Shift Supervisor to assist the store manager in executing operations during scheduled shifts. This role involves leading the team, delivering legendary customer service, and maintaining operational excellence. The ideal candidate will have customer service experience in a retail or restaurant environment, along with strong communication and interpersonal skills. Join a workplace that values diversity and community engagement.