Shelter Operations Lead — 24/7 Security & Team Mentor

Volunteers of America Los Angeles; Canada; On-site; CAD 60,000 - 80,000; Full time

Job summary

A nonprofit human services organization is seeking an Operations Lead to oversee the security and safety of program premises. The successful candidate will manage a team of Monitors, ensuring compliance with facility policies and providing support for all participants. Candidates must have strong leadership skills and at least two years of experience in homelessness or related fields. This role requires effective communication, conflict resolution, and a commitment to client safety and dignity.

Benefits

Medical, dental, and vision benefits

Retirement benefits

Qualifications

• Must pass background checks for clearance.
• 2 years of experience in social support services required.
• 1 year in a supervisory role preferred.

Responsibilities

• Coordinate security and safety of program premises.
• Lead and mentor Monitors in daily operations.
• Conduct safety checks and monitor client compliance.

Skills

Leadership

Conflict resolution

Communication

Time management

Education

High School Diploma or GED

Job description

A nonprofit human services organization is seeking an Operations Lead to oversee the security and safety of program premises. The successful candidate will manage a team of Monitors, ensuring compliance with facility policies and providing support for all participants. Candidates must have strong leadership skills and at least two years of experience in homelessness or related fields. This role requires effective communication, conflict resolution, and a commitment to client safety and dignity.