Services Techncian

TLC Solutions; Hope; On-site; CAD 50,000 - 70,000; Full time

Job summary

A technology services provider in British Columbia is seeking a Services Technician to deliver frontline technical support. The role involves exceptional IT service, onsite client support, and requires a strong background in IT with certifications like Network+ and A+. Candidates must have a clean driving record and be legally allowed to work in Canada. This position offers opportunities for self-education and advancement within the company.

Qualifications

• 3 years of IT support or education or a combination of both.
• 2 years of customer service experience.
• Legally allowed to work in Canada, valid permit required.

Responsibilities

• Supply exceptional IT service on all supported communication platforms.
• Document new and changing systems and processes.
• Resolve and escalate service requests.

Skills

IT support

Customer service

Networking fundamentals

Microsoft 365 administration

Education

3 Years IT support or education

2 Years customer service

Preferred Certificates

Tools

Windows Server 2012-2022

Network+

A+

Server+

Job description

Overview

TLC Solutions delivers, deploys, and supports modern technology and IT services to businesses, schools, and government organizations.

We distinguish ourselves from other IT service providers by offering complete managed service packages to our clients. We help our clients choose computers and devices that fit their needs, build and control servers, install and manage networks, and design, develop, and implement cloud solutions that bring value to their organization. We also provide our clients with IT management, remote support, and onsite desk-side support services.

In 1999, TLC Solutions onboarded our first client with a vision of providing managed IT services and communications in British Columbia. We are proud to serve this client still, and since our inception, we have grown to serve a broad range of businesses throughout BC, Alberta, and California. This growth is built on the same transparency, expertise, and reliability on which we were founded.

United by our core values of Joy, Teamwork, Honesty, Loyalty, and Accountability, TLC is on a journey to help people love technology and deliver Technolojoy!

We are looking for a Services Technician to join our Langley pod.

How this Role Delivers Technolojoy

The Service Technician is our frontline technical support person. They are responsible for the initial triage for all client support requests.

Responsibilities

• Supply exceptional IT service on all supported communication platforms
• Document new and changing systems and processes
• Self-education through workshops, certifications, job shadowing and research
• Client onsite support
• Following existing documentation to complete standard tasks
• Resolve and escalate service requests
• Working alone/unsupervised

Qualifications

• 3 Years IT support or education or combination of both
• 2 Year customer service
• Preferred Certificates
  • Network+, A+, Server+
  • CCNA, ACSA, JNCIA
  • MS-900, MD-102. Any other fundamentals or Associate level Microsoft Certification
• Preferred experience with
  • Windows Server 2012-2022
  • Networking fundamentals
  • Microsoft 365 administration
  • Class 5/7N Driver’s license
• Ability to come to the office if required and go to client sites at regular intervals
• Successful completion of Criminal Background Check
• Legally allowed to work in Canada, valid permit required
• Clean driving record and ability to produce a drivers abstract and claims history letter