Services Lead, Stores - Full Time

Sephora USA, Inc; Mississauga; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading cosmetics retailer is seeking a Services Lead for their Mississauga location. This full-time position involves overseeing sales floor operations and ensuring exceptional client service. The ideal candidate will have 1-3 years of relevant experience and a passion for beauty. Employees enjoy comprehensive perks, including medical benefits and professional development opportunities.

Benefits

Comprehensive medical & dental benefits

Paid vacation

Competitive bonus structure

Investment in training and career development

Qualifications

• 1-3 years of experience in a similar role at a similar volume store.
• Proven ability to influence peers and provide feedback.
• Effective time management and problem-solving skills.

Responsibilities

• Support sales floor departments and ensure team performance.
• Ensure merchandising standards are met and maintained.
• Act as Manager on Duty and engage with clients.
• Understand store's sales performance and business opportunities.
• Participate in interviewing processes for team members.
• Demonstrate Sephora's core values.

Skills

Sales Experience

Visual Merchandising

Client Engagement

Problem-Solving

Time Management

Job description

Job ID: 278349; Store Name/Number: ON-Erin Mills Town Centre (1648); Address: 5100 Erin Mills Parkway, Mississauga, ON L5M 4Z5, Canada; Full Time/Part Time: Full Time; Position Type: Regular.

You’ll love working here… As Services Lead, Stores Time, you will be supporting all departments on the sales floor within a specific Sephora location. Departments at a Sephora store include Colour, Skincare, Sephora Collection or Fragrance or a combination of these. You will be responsible for ensuring that all members of the team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives. In addition, you will:

• Sales Experience. Ensure all Beauty Advisors properly execute Sephora’s selling. Be aware of the store’s sales performance and opportunities, ensuring that the department specific team member is aligned with goals.
• Visual Merchandising. Support the Operations team by ensuring that all merchandising concepts and visuals on the sales floor are within company standard. Keep the sales floor look and feel at the highest levels. Execute any animations and updates as needed.
• Passionate about Clients. Regularly act as the Manager on Duty within the store. Engage with cast and clients on-stage whenever possible.
• Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities. Ensure proper zoning on stage to support client needs. Adjust staffing levels as needed to meet client expectations.
• Talent Champion. Participate in the interviewing process as needed for the World team.
• Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

We’d love to hear from you if…

• You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
• You have proven ability to influence peers and provide feedback.
• You have demonstrated effective time management and problem‑solving skills.

While at Sephora, you’ll enjoy…

• The people. You will be surrounded by the best talent in the industry – people you can be proud to work with.
• The perks. Sephora offers comprehensive medical & dental benefits, paid vacation and competitive bonus structure.
• The education. Sephora heavily invests in training for our store associates – not just product knowledge but building a personalized career plan with you so you can achieve your professional goals.