ServiceNow Business Analyst

Global Technical Talent; Canada; Hybrid; CAD 80,000 - 100,000; Part time

Job summary

A leading staffing firm in Canada is seeking a ServiceNow Business Analyst to support enterprise initiatives by translating business requirements into technical solutions. The ideal candidate will possess over 5 years of experience with ServiceNow, have expertise in CMDB data models, and be able to collaborate effectively across teams. This hybrid position offers an hourly pay rate of $75 to $85 and requires strong analytical skills and problem-solving abilities.

Qualifications

• 5+ years of experience as a Business Analyst working with ServiceNow.
• Experience with application, infrastructure, and network architecture.
• Knowledge of service delivery improvements.

Responsibilities

• Support enterprise ServiceNow initiatives aligning with ITIL and SDLC best practices.
• Elicit, analyze, and document business and technical requirements.
• Collaborate with teams to troubleshoot and refine solutions.

Skills

CMDB data model (CSDM)

ITSM, ITOM Discovery & Service Mapping

ServiceNow Agile 2.0

Service Portal

Strong requirements gathering and analysis

Effective communication with technical and non-technical stakeholders

Problem-solving and collaboration

Tools

Windows Server

Linux

VMware

Hyper-V

Networking: switches, routers, firewalls

Job description

Primary Job Title:

ServiceNow Business Analyst

Alternate / Related Job Titles:

• Senior ServiceNow Business Analyst
• ServiceNow ITSM Business Analyst
• IT Business Analyst - ServiceNow
• ServiceNow Functional Analyst

Location & Onsite Flexibility:

Toronto, ON - Hybrid

Contract Details:

• Position Type: Contract
• Contract Duration: 5 Months
• Start: As Soon As Possible
• Pay Rate: $75 - $85 per hour

Job Summary:

The ServiceNow Business Analyst will support enterprise ServiceNow initiatives by translating business requirements into technical solutions aligned with ITIL and SDLC best practices. This role requires deep expertise in ServiceNow platforms, strong analytical capabilities, and the ability to collaborate across technical and business teams.

Key Responsibilities:

Business Analysis & ServiceNow Delivery

• Perform business analysis activities using ServiceNow to support IT service delivery.
• Elicit, analyze, and document business and technical requirements.
• Translate requirements into functional specifications aligned with SDLC and ITIL frameworks.

ServiceNow Platform Expertise

• Support and enhance ServiceNow CMDB using the Common Service Data Model (CSDM).
• Work across ITSM, ITOM Discovery, and Service Mapping modules.
• Support implementations using ServiceNow Agile 2.0 and Service Portal.

Technology & Architecture Collaboration

• Collaborate with Business Analysts, Scrum Masters, and Engineers to troubleshoot and refine solutions.
• Apply working knowledge of application, infrastructure, and network architecture to support service delivery.
• Contribute to configuration management practices that improve service reliability and visibility.

Required Qualifications:

Experience:

• 5+ years of experience as a Business Analyst working with ServiceNow

ServiceNow Skills:

• CMDB data model (CSDM)
• ITSM, ITOM Discovery & Service Mapping
• ServiceNow Agile 2.0
• Service Portal

Technical Knowledge:

• Business application architecture
• Infrastructure: Windows Server, Linux
• Virtualization: VMware, Hyper-V
• Networking: switches, routers, firewalls, OSI model

Core Competencies:

• Strong requirements gathering and analysis skills
• Ability to communicate effectively with technical and non-technical stakeholders
• Excellent problem-solving and collaboration abilities

About the Client:

This organization is mission-driven and sustainability-focused, delivering integrated transit solutions that enhance regional prosperity and quality of life. Guided by values such as serve with passion, think forward, and play as a team, the organization fosters a collaborative and inclusive culture. Equity, diversity, and inclusion are foundational, supported through ongoing EDI strategies and community engagement initiatives.

About GTT:

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company based in Alaska. We value diverse and inclusive workplaces and partner with Fortune 500 clients across banking, insurance, financial services, technology, life sciences, biotech, utilities, and retail industries throughout the U.S Canada. We look forward to helping you find your next great career opportunity.

Job Number:

26-00822