Service Writer - Evening - Lanoraie

PACCAR; Lanoraie; On-site; CAD 59,000 - 77,000; Full time

Job summary

A leading trucking solutions provider seeks a Service Writer in Lanoraie, Quebec. The role involves direct customer interaction and requires proficiency in French along with basic English. Responsibilities include opening repair orders, booking appointments, and managing customer queries. The position offers a competitive salary between $59K-$77K based on experience, with numerous benefits including insurance coverage and paid leave.

Benefits

Permanent employment

2 weeks of vacation

12 statutory holidays

Health insurance fully covered

Tuition fees reimbursement

Professional development opportunities

Qualifications

• Proficiency in French and basic English required for daily communications.
• Customer-service focused with the ability to work in a team.
• Knowledge of heavy equipment mechanics is a bonus.

Responsibilities

• Receive customers in person or via phone with eagerness.
• Open repair orders with required vehicle information.
• Book appointments based on workshop availability.
• Provide estimate costs for repairs and notify on warranty status.
• Promote preventive maintenance programs and manage repair orders.

Skills

Proficiency in French

Basic English

Customer-service oriented

Team spirit

Knowledge of heavy equipment mechanics

Experience in interpreting warranties

Job description

Overview

Title: Service Writer

Work location: Kenworth Lanoraie (120 Rue du Parc Industriel, Lanoraie, QC J0K 1E0, Canada)

Schedule: Monday to Friday, Evening, 3PM to 11:30PM

Salary: between 59-77K, according to experience

Benefits

• Permanent, 40h/week
• Monday to Friday, Evening (8h/day); 3PM to 11:30PM
• Salary 59-77K, with possibility of +, depending on experience
• 2 weeks of vacation; with possibility of 1-2 additional weeks for Evening shift according to experience
• 5 days of paid leave
• 12 statutory holidays
• Being paid weekly
• On-site parking
• Insurance (medical, dental, division, etc.) costs covered 100% by the employer
• Télémédecine and employee assistance program
• School tuition fees reimbursement
• Be coached and mentored by experts
• Professional development and career growth within the company
• Corporate events (Christmas Party, Family Day event, etc.)

Summary of responsibilities

• Receive, by phone or in person, customers with eagerness.
• Open repair orders by indicating the information related to the vehicle to be repaired.
• Book appointments according to workshop availabilities.
• Record the client's requests on the Worksheet, one operation per request. Always indicate the Repair code (Repair Type).
• If necessary, provide estimate costs by examining the components of the trucks and provide this information to the customer.
• Notify the customer whether the manufacturer's warranty is covered or not.
• Agree with the customer on the method of payment for repairs.
• Keep the customer informed when parts necessary for the repair are on back order.
• Promote preventive maintenance programs, specials or any other appropriate products and services for the customer's vehicle.
• Close the repair order once it has been verified by the workshop foreman, and assign the costs to the customer, the warranty or a request for a good agreement policy.
• Receive, install tags, maintain cleanliness and drive trucks.
• Communicate with the foreman and technical advisor.
• Support, if necessary, for the filing of documents.

Qualifications

• Proficiency in French and basic English
  • English competency level: basic reading and writing
  • Frequency: daily for communications with clients outside Quebec for repair needs.
• Customer-service oriented
• Team spirit
• Knowledge of heavy equipment mechanics (bonus)
• Experience in interpreting warranties specific to the trucking industry (bonus)

Who are we?

Groupe Kenworth Montréal, a division of PACCAR of Canada, has been offering the full range of products and services related to the trucking industry since 1990. Our teams work together to offer you the best service in the industry, wherever you are located.

Our network of complete Kenworth dealerships is well established throughout the greater Montreal area, more specifically in Ville Saint-Laurent, Mirabel and Lanoraie. Our service department can welcome you for the maintenance or the repair of your vehicle, as well as our parts department which will be able to fill your needs in parts of all brands. At our location, you can meet with a representative who will find the truck you need, new or used, as well as a financing professional who will propose a personalized plan adapted to your situation.

Our Saint-Jérôme branch specializes in the sale of Kenworth, PACCAR, TRP, Cummins, Caterpillar parts and much more!

As trucking solution experts, our service offering is not limited to Kenworth alone. Our three TRP branches in Laval, Saint-Eustache and Vaudreuil-Dorion are dedicated to selling replacement parts for trucks, trailers and buses of all makes.

WE PASSIONATELY FOCUS ON IMPROVING YOUR BUSINESS BY PARTNERING WITH YOU ON THE ROAD TO SUCCESS