Service Writer

Midas International, LLC; Winnipeg; On-site; CAD 40,000 - 55,000; Full time

Job summary

An automotive service leader in Winnipeg seeks an individual to enhance retail sales and profitability by coordinating repair service transactions and addressing customer service issues. Responsibilities include presenting estimates, overseeing work order preparation, and acting as management when necessary. The ideal candidate should have at least 1 year of related experience, a valid driver’s license, and the ability to work flexible hours, including weekends and holidays. This position offers growth opportunities in a supportive environment.

Qualifications

• At least 1 year related experience in the automotive service business preferred.
• Current and valid driver's license is required.
• Ability to work a flexible schedule including weekends, evenings, and holidays.

Responsibilities

• Develop and present estimates, source parts and sell jobs to customers.
• Interpret inspection results and present them to customers.
• Oversee the processes of work order preparation and scheduling.
• Respond to customer service concerns and problems.
• Act in a store management capacity as needed on daily operations.

Skills

Supervisory and management skills

Service diagnosis and technical skills

Customer service skills

Job description

At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

Responsibilities

The purpose of this position is to enhance the retail sales and profitability of a store through coordinating and scheduling automotive repair service transactions and responding to related customer service issues.

• Develop and present estimates, source parts and sell jobs to customers
• Interpret inspection results (working with Technician) and present results to customers
• Oversee the processes of work order preparation and scheduling
• Respond to customer service concerns and problems
• Act in a store management capacity as needed on day-to-day operational activities
• Enhance the effectiveness of Human Resources and quality of service through providing training to service providers
• Monitors and control facility and asset utilization
• Enforce compliance with environmental and safety regulations and statutes

Qualifications

• At least 1-year related experience in the automotive service business preffered
• Current and valid driver’s license
• Supervisory and management skills
• Service diagnosis and technical skills an asset
• Ability to work a flexible schedule including weekends, evenings, and holidays

Join Our Team

As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve.

At Midas, we take care of everything… tires, brakes, oil… so the opportunities to grow and develop expertise with Midas are endless.

MIDAS locations are independently owned and operated by franchisees. Your application will be directed to the MIDAS franchise location you applied to and all hiring and employment decisions will be made by that location’s management team. MIDAS is an equal opportunity employer with a strict policy against any form of discrimination.