Service Writer

Midas; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading automotive service provider in Toronto is seeking an experienced individual to enhance customer service and manage operational activities. The candidate should have an Associate Degree, ASE certifications, and at least one year of relevant experience. Responsibilities include customer interactions, overseeing work orders, and compliance with regulations.

Qualifications

• At least 1-year related experience in the automotive service business.
• ASE certifications as required.
• Current and valid driver’s license.

Responsibilities

• Develop and present estimates, source parts and sell jobs to customers.
• Interpret inspection results and present results to customers.
• Oversee the processes of work order preparation and scheduling.

Skills

Customer service

Service diagnosis skills

Supervisory skills

Business mathematical aptitude

Education

Associate Degree or Equivalent

Job description

At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

Responsibilities

• Develop and present estimates, source parts and sell jobs to customers
• Interpret inspection results (working with Technician) and present results to customers
• Oversee the processes of work order preparation and scheduling
• Respond to customer service concerns and problems
• Act in a store management capacity as needed on day-to-day operational activities
• Enhance the effectiveness of Human Resources and quality of service through providing training to service providers
• Monitors and control facility and asset utilization
• Enforce compliance with environmental and safety regulations and statutes

Qualifications

• Associate Degree or Equivalent
• At least 1-year related experience in the automotive service business
• ASE certifications as required
• Current and valid driver’s license
• Supervisory and management skills
• Service diagnosis and technical skills
• Business mathematical aptitude
• Ability to work a flexible schedule including weekends, evenings, and holidays