Service Technician

Patterson Companies; Ottawa; On-site; CAD 45,000 - 60,000; Full time

Job summary

A medical equipment provider in Ottawa is seeking a Service Technician to handle repair and installation of dental equipment. Candidates must possess an Electronics diploma and have a minimum of 3 years' experience in maintenance and repair of dental devices. Strong problem-solving and customer service skills are essential. Additional knowledge in carpentry, plumbing, heating, electricity, and familiarity with SAP software will be considered an asset. The position involves training customers and providing ongoing support for equipment.

Qualifications

• Minimum 3 years of experience in maintenance and repair of dental equipment required.
• Basic computer skills required.
• Proficiency in written and verbal French is an asset.

Responsibilities

• Diagnoses problems to a module or specific component level.
• Installs, configures and trains customers on equipment.
• Provides technical support after installation.

Skills

Customer service

Problem-solving

Organizational skills

Team player

Education

Electronics diploma

Tools

SAP software

Job description

Job Summary

Who are we looking for as a Service Technician? Patterson Dental Ottawa is looking for a worker who is interested in the field of bio-medical (dental) device and equipment repair. As a Service Technician, you provide repair and installation on a variety of dental equipment and products including networking, computers and software in a Windows environment. The Service Technician learns and follows manufacturer guidelines relative to the repair of devices.

Essential Functions

• Independently makes assigned customer calls, diagnosing problems to a module or specific component level.
• Loads, delivers, installs, configures and trains customers on the basic use and maintenance of the equipment sold.
• Provides technical support after initial installation of equipment (software & hardware).
• Uses, maintains and secures test equipment and tools used to adjust, calibrate and repair equipment.
• Determines parts, supplies or tools needed to complete service requests
• Relays any special problems to the Service Coordinator following each call.
• Ensures that standard response times committed to the Service Coordinator are met.
• Works with Sales Representatives to present Maintenance Agreements to customers.
• Follows repair and manufacturer schedules for customers on Service Agreements.
• Coordinates with other Patterson sales professionals to demonstrate and sell equipment and technology.
• Proactively seeks opportunities to discuss equipment and technology solutions based on specific customer needs and emerging trends in the dental industry.
• Completes all required paperwork (time sheets, service orders, BRH forms, inventory, expense reports and/or purchase card statements or equipment related items).
• Returns defective modules assemblies or parts to the local office and labels items.
• Maintains and restocks parts trucks.
• Performs other duties as assigned.

Job Qualifications

• Electronics diploma required.
• Valid driver's license and in order required.
• Minimum 3 years of experience in maintenance and repair of dental equipment required.
• Basic computer skills required.
• Excellent organizational and problem-solving skills.
• Motivated team player.
• Strong customer service skills.
• Carpentry/plumbing/heating/electricity/electronics related experience required.
• Excellent communication skills, both written and verbal in English.
• Proficiency in written and verbal French is an asset.
• Knowledge of the dental industry is an asset.
• Knowledge of SAP software is an asset.