Service Team Member

Michaels Stores; Riverview; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading crafts and home decor retailer is seeking a dedicated team member in Riverview, New Brunswick. The role involves assisting customers, providing excellent service, handling cash, and maintaining store standards. A positive attitude and ability to engage with customers is essential. Experience in retail or customer service is preferred. The position requires flexibility with working hours, including early morning shifts, and lifting responsibilities. Benefits include health insurance and employee discounts.

Benefits

Health insurance

Paid time off

Tuition assistance

Employee discounts

Qualifications

• Ability to remain standing for long periods of time.
• Ability to engage with customers positively.
• Ability to handle cash.

Responsibilities

• Help customers shop and locate products.
• Provide a fast and friendly checkout experience.
• Assist with Omni channel processes.

Skills

Customer service experience

Retail experience

Job description

Job Overview

Store - TOR-AJAX, ON Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.

Truck shifts starts 3AM and weekends.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Other Duties

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred Knowledge/Skills/Abilities

Preferred Type of Experience

• Retail and/or customer service experience preferred

Physical Requirements

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.

Work Environment

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.

Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.

Michaels requires all team members in this role to be at least sixteen (16) years or older.

Company Information

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.

Benefits

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more.

Equal Opportunity Statement

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.