Service Owner – Incentive Compensation / Contract Management, IT

Mississauga, Ontario; Mississauga; On-site; CAD 100,000 - 120,000; Full time

Job summary

A leading company in product management is seeking a strategic Service Owner to oversee the Incentive Compensation and Contract Management products. The ideal candidate will have over 8 years of experience in product ownership and a deep understanding of commercial business. Responsibilities include driving product strategy, managing service lifecycle, and collaborating with various stakeholders to deliver value. Excellent communication skills and proficiency in Agile methodologies are essential for success in this role.

Qualifications

• 8+ years of experience in digital/technical product ownership.
• Proven experience with Incentive Compensation and Contract Management.
• Strong understanding of market dynamics and commercial business acumen.

Responsibilities

• Drive product roadmap and manage service lifecycle.
• Oversee product performance and align it with business objectives.
• Collaborate with stakeholders and communicate product updates.

Skills

Digital/technical product ownership

Commercial products management

Agile methodologies

Analytical and problem-solving skills

Interpersonal and leadership skills

Education

Bachelor’s degree

Tools

SaaS applications

ITIL frameworks

Job description

Your Role

The system owner will drive the seamless transition and optimization of our Incentive Compensation and Contract Management products within the Commercial team. You will be the pivotal force ensuring these critical products align with business objectives, exceed customer expectations, and deliver measurable value. As a strategic service owner, you’ll define and execute the product roadmap, manage the service lifecycle and budget, and act as the primary liaison between business stakeholders and IT. Your expertise will be instrumental in bridging the gap between technical capabilities and business needs, fostering innovation and continuous improvement.

What you'll be doing

Strategic Service Planning & Roadmap Development

• Define and champion the product vision, strategy, and roadmap, aligning with overarching business goals.

• Translate business requirements into clear, actionable product plans, maximizing value delivery.

• Create detailed prototypes, flow diagrams, use cases, story maps, and mockups to visualize and communicate product features.

• Evaluate and recommend technology options, collaborating with IT architecture to conduct cost assessments.

• Prioritize features and develop a dynamic product backlog, ensuring alignment with architectural, data privacy, security, and compliance standards.

• Establish and monitor Service Level Objectives (SLOs) and Service Level Agreements (SLAs) to guarantee product performance and reliability.

• Drive innovation through research, prototyping, and the adoption of next-generation technologies.

Service Delivery & Performance Management

• Oversee the complete service lifecycle, from design and implementation to operation and retirement.

• Monitor and report on product performance, ensuring alignment with agreed metrics and SLAs.

• Accountable for the timely delivery of product features, providing strategic guidance on value versus effort.

• Ensure product reliability, availability, and alignment with customer and business partner expectations.

Continuous Service Improvement

• Identify and implement service enhancements to optimize performance and customer satisfaction.

• Collaborate with the IT team to resolve incidents and escalate issues as needed.

• Maintain comprehensive service documentation and knowledge base.

Stakeholder Engagement & Communication

• Serve as the primary point of contact for the Incentive Compensation and Contract Management products.

• Foster strong relationships with IT and business stakeholders, building consensus and driving alignment.

• Lead process governance initiatives to harmonize processes and system solutions.

• Communicate service performance, issues, and improvements effectively to all stakeholders.

• Collaborate with teams to ensure seamless product service delivery.

Change & Incident Management

• Support internal and external teams in driving product adoption and market delivery.

• Adhere to change management best practices to minimize service disruptions.

• Champion new ways of working and foster a culture of continuous improvement.

• Act as the escalation point for major incidents, ensuring swift and effective resolution.

What you'll bring

• Bachelor’s degree with 8+ years of experience in digital/technical product ownership.

• Proven experience with commercial products, specifically Incentive Compensation and Contract Management.

• Strong commercial business acumen and understanding of market dynamics.

• Technical aptitude to effectively collaborate on the development of SaaS and on-premise applications.

• Understanding of technical architecture and configuration principles.

• Demonstrated expertise in Agile methodologies and culture; SAFe experience is a plus.

• Ability to work effectively in a multicultural, global environment.

• Proven ability to manage and influence senior-level stakeholders.

• Experience with Design Thinking and ITIL frameworks.

Nice to have

• Strong analytical and problem-solving skills, with a focus on data-driven solutions.

• Solid digital/technical skills foundation.

• Customer-centric and empathetic, with a deep understanding of business context.

• Objective and outcome-driven, with a proactive approach.

• Ability to manage multiple priorities and tasks effectively.

• Excellent written and oral communication skills, with the ability to convey complex information clearly.

• Strong interpersonal and leadership skills.

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please indicate your request using the form link and include your contact information. Form Link

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6675 Millcreek Dr. Unit 1 & 2 Mississauga, ON L5N 5M4 Canada