Service Operations Coordinator

Levitt-Safety; Calgary; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading safety service provider in Calgary is seeking a Service Operations Coordinator to oversee technician dispatch and scheduling. This role involves managing work orders and service documentation while thriving in a fast-paced environment. Ideal candidates have experience in service coordination and a strong understanding of technical operations. With a focus on customer service, the position offers full-time hours and various benefits, including paid vacation and health coverage.

Benefits

Three weeks’ paid vacation

Health and dental benefits

Company RRSP plan

Discounted fitness memberships

Annual profit-sharing opportunity

Qualifications

• Experience in service coordination, ideally supporting field-based technicians.
• Strong working knowledge of work orders and service documentation.
• Experience with FSM systems is an asset.

Responsibilities

• Coordinate, schedule, and dispatch technicians and contractors.
• Manage daily routing and shifting service priorities.
• Create and maintain work orders and invoices.

Skills

Service coordination

Mechanical or technical understanding

Attention to detail

Ability to work independently

Field Service Management systems

Adaptability to changing priorities

Job description

Calgary Branch, 1220 59 Avenue SE, Calgary, Alberta, Canada

Job Description

Posted Wednesday, February 11, 2026 at 5:00 AM

Making Canada a safer place to live and work for over 90 years

As Canada's trusted safety partner since 1935, we work with customers from coast to coast to help ensure that people return home safely at the end of every shift.

About the Role

As the Service Operations Coordinator, you will play a key role in ensuring smooth service operations by overseeing the scheduling and dispatch of technicians and contractors to customer sites. Supporting your local branch and as a member of the regional team, you will manage work orders, organize routes, handle service documentation, and process invoices—all to guarantee that maintenance and deficiency tasks for specialized fire and life-safety equipment are completed accurately and promptly in a fast-moving work environment.

This position provides a range of diverse tasks to support our service delivery team and processes. It will be an ideal role for you if you enjoy working collaboratively with a team, balancing priorities and tasks to meet evolving customer needs, having diversity in your day between administrative work and hands‑on operations, and taking pride in keeping organized and 'making quality personal' in a customer‑focused service environment.

What You Bring

• Experience in service coordination, dispatch, or operations (field service, property management, logistics, or similar), ideally supporting field-based technicians or contractors
• Experience in a mechanical, technical, or service‑based work environment, or a strong aptitude for understanding how equipment and systems operate
• Strong working knowledge of work orders, scheduling, quoting and service documentation
• Experience with Field Service Management (FSM) systems such as Infor Service Management (ISM) or ServiceTitan is an asset
• Naturally organized with strong attention to detail
• Able to work independently, make decisions, and adapt as situations evolve
• Thrive in a fast‑paced environment where priorities can change throughout the day to meet the needs of our customers and technicians

What We Offer

• Real opportunities to learn, grow, and build your career with a Canadian, family‑run company that’s been around for over 90 years
• A meaningful role that contributes to making Canada a safer place to live and work
• A positive, collaborative culture with approachable leaders and supportive teams where people look out for each other
• Monday to Friday, full‑time hours from 8am to 4:30pm
• Three weeks’ paid vacation per year plus flex days
• Health, dental and EAP benefits for you and your family
• Company RRSP plan with matching contributions
• Discounted fitness memberships
• Share in the company’s success with annual profit‑sharing opportunity

Key Responsibilities

• Coordinate, schedule, and dispatch technicians and contractors
• Manage daily routing, rosters, and shifting service priorities to meet customer demands
• Create and maintain work orders, quotes, purchase orders, and invoices
• Support maintenance and deficiency tracking
• Coordinate logistics including inventory, parts, and warranty items
• Maintain accurate service records related to contracts, sites, and claims
• Communicate with technicians, customers, and operations to support service delivery

Application and Hiring Process

Levitt‑Safety may use AI‑enabled tools to support the screening and assessment of applications. All AI‑supported results are reviewed by a member of our recruitment team before any hiring decisions are made.

We are committed to employment equity and base hiring decisions on qualifications, skills, and ability. We welcome and encourage applications from persons with disabilities, visible minorities, Indigenous Peoples, and individuals from diverse backgrounds, and we recognize that experience comes in many forms.

If you require accommodation at any stage of the application process, please contact us at [e-mail]. We review applications as they are received and look forward to hearing from you.

Calgary Branch, 1220 59 Avenue SE, Calgary, Alberta, Canada