Service Manager - OpenRoad Auto Group

OpenRoad Auto Group; Vancouver; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading automotive retail group in Vancouver is seeking a Service Manager to lead the service department. The ideal candidate should possess over 10 years of experience in service roles and demonstrate strong analytical, organizational, and people skills. Responsibilities include recruiting staff, managing customer complaints, and ensuring high-quality service standards. Join a forward-thinking organization committed to staff development and a progressive work culture offering various incentives for career growth.

Benefits

Discounted Vehicle Purchasing Program

Computer Rebate Program

Employer RRSP Matching

Comprehensive Extended Health and Dental plan

Qualifications

• 10 years of experience in an automotive dealership service department.
• Strong analytical, organizational, and people skills.
• Current knowledge of local sources of supply.

Responsibilities

• Recruit and provide training for service department staff.
• Handle customer complaints and misunderstandings professionally.
• Generate labour sales by executing service advertising programs.
• Review performance of service advisors and conduct training.
• Ensure availability of necessary shop equipment and safety.

Skills

Analytical skills

Organizational skills

People skills

Motivational ability

Communication skills

Job description

UNLIMITED POSSIBILITIES AHEAD.

Position: Service Manager

Status: Full-Time

Dealership: OpenRoad Auto Group

Department: Service

We believe in doing good for our customers and for ourselves. Whether it's launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 20 automotive brands across 25 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada's Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their roles.

If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!

A Career at OpenRoad Means You'll Enjoy:

• Opportunity to work with a variety of OEM BRANDS: Acura, Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
• Amazing Incentives including but not limited to Discounted Vehicle Purchasing Program, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching
• Internal and External Training & Development opportunities for skill development and growth
• Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
• Comprehensive Extended Health and Dental plan; tailored toward Associate wellness
• Recognition and Engagement Events!

ROLE & RESPONSIBILITIES:

• Recruit and provide training for service department staff to promote customer satisfaction and high quality service.
• Ensure that customer complaints and misunderstandings are handled in a fair, timely, and professional manner.
• Generate and continually strive to increase labour sales by planning and executing ongoing service advertising program.
• Review performance of service advisors and evaluate and train on an ongoing basis.
• Ensure that all necessary shop equipment is available, and maintain a safe working condition.
• Review quality control procedures on an ongoing basis to ensure all staff are complying with policies and procedures.
• Control department budgets and other expenses.
• Meet with dealership management routinely to review service department performance, set future performance objectives, plan promotional activities, and discuss additional departmental matters.
• Must follow Company safety policies and practices, and immediately report any and all accidents to a Manager/Supervisor.
• Perform other duties as assigned by management.
• OpenRoad reserves the right to modify this job description as business needs require.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• 10 years of experience in automotive dealership service department.
• Strong analytical, organizational and people skills.
• Working knowledge of automotive equipment parts and accessories.
• Current knowledge of local sources of supply.
• Ability to motivate and train department staff.
• Ability to maintain records and prepare reports using a computerized equipment maintenance system.
• Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
• Ability to make sound decisions in a manner consistent with the essential job functions.
• Ability to work constructively with members from all departments within the dealership.

Internal Candidates MUST apply by filling out the Internal Endorsement Form on the Intranet. Failure to complete the form will cause a delay in your application.

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

JOIN US AND GROW WITH US