Service Manager — Lead HVAC/Plumbing Operations

Lavallee Systems; Northeastern Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A trusted HVAC service provider located in Northeastern Ontario is looking for a Service Manager. The ideal candidate will have over 8 years of experience in HVAC/plumbing service, including leadership skills to manage and inspire technicians. Responsibilities include leading daily operations, ensuring high customer satisfaction, and tracking team performance. Join a company renowned for its commitment to excellence and customer service.

Benefits

Hourly Rate: $45-$50

Paid Time Off: Up to 4+ weeks

Paid Holidays: 7

Yearly Bonus

Retirement Plan: 3% company match

Paid Training and Development

Qualifications

• 8+ years of experience in HVAC/plumbing service, including 2+ years in a leadership role.
• Strong leadership and mentoring skills to inspire service technicians.
• Detail-oriented, highly organized with a commitment to service excellence.

Responsibilities

• Lead and manage daily operations of the service department.
• Supervise and inspire service technicians through training.
• Resolve escalated customer issues and maintain high levels of satisfaction.

Skills

8+ years in HVAC/plumbing service

Experience with hydronic system service

Proven ability to drive team performance

Relentless commitment to customer service

Detail oriented and highly organized

Familiarity with dispatch/job tracking software

Proficiency using a computer and Microsoft Office applications

Strong technical knowledge of systems, codes, and service best practices

OSHA certification

Knowledge of MA licensing requirements

Job description

A trusted HVAC service provider located in Northeastern Ontario is looking for a Service Manager. The ideal candidate will have over 8 years of experience in HVAC/plumbing service, including leadership skills to manage and inspire technicians. Responsibilities include leading daily operations, ensuring high customer satisfaction, and tracking team performance. Join a company renowned for its commitment to excellence and customer service.