Service Manager (Forklift / Construction Machinery)

Pasona; Alberta; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading service company in Canada seeks a Team Supervisor to manage foreign mechanics handling forklift repair and maintenance. You will supervise daily operations, ensure quality service, and lead hiring. Ideal candidates have experience in mechanical services and strong communication skills. Mandarin proficiency is a plus. Competitive salary and allowances included.

Benefits

Car allowances

AWS (Annual Wage Supplement)

Variable Bonus

Qualifications

• Proven experience in mechanical service industries.
• Prior experience in managing service teams preferred.
• Strong communication skills for effective liaising.

Responsibilities

• Supervise a team of foreign mechanics.
• Conduct daily meetings to assign tasks.
• Monitor work quality through site visits.
• Serve as the communication bridge with customers.
• Lead hiring and training of new mechanics.

Skills

Forklift repair

Team management

Communication

Multicultural team management

Mandarin proficiency

Tools

Class 3 driving license

Job description

Overview

Up to $6,000 Basic Salary + Car Allowances + AWS + VB

Job Description:

Supervise and manage a team of foreign mechanics handling forklift repair and maintenance services.

Responsibilities

• Conduct daily morning meetings to assign mechanics to customer sites for repair or scheduled maintenance.
• Monitor work quality and performance of mechanics through regular site visits.
• Serve as the primary communication bridge between the company and customers for service-related issues.
• Lead the hiring, onboarding, and training of new local mechanics to build a more balanced and sustainable workforce.
• Support continuous improvement in service efficiency, customer satisfaction, and safety standards.

Qualifications

• Proven experience in forklift, automotive, construction machinery, or related mechanical service industries.
• Prior experience in managing service teams or workshop operations is preferred, but someone with no management experience is also welcomed.
• Strong communication skills with the ability to liaise effectively with both internal staff and external customers.
• Willingness to visit customer sites to understand service conditions and staff performance.
• Ability to manage a multicultural team.
• Mandarin proficiency is an advantage for communication with mandarin-speaking employees or customers.
• Possess a class 3 driving license with own transport will be an added advantage.
• Able to commit 5.5 working days.