Service Dispatch & Coordinator

Triumph Roofing and Sheet Metal; Mississauga; On-site; CAD 50,000 - 65,000; Full time

Job summary

A reputable roofing company in Mississauga is seeking a full-time customer service and scheduling coordinator. The ideal candidate should have at least two years of experience in the construction service industry, excellent communication skills, and the ability to manage multiple tasks effectively. Responsibilities include customer relations, scheduling crews, and administrative support. The role offers an annual salary range of $50,000 to $65,000, with benefits including health coverage, paid vacation, and sick days.

Benefits

Comprehensive health coverage

Paid vacation

Paid sick days

Qualifications

• Minimum of two (2) years of Construction service industry experience.
• Ability to multi-task and prioritize effectively.
• Strong work ethic with team and independent skills.

Responsibilities

• Receive incoming calls and respond to customer needs.
• Ensure quality of work meets customer expectations.
• Dispatch and schedule calls to crews efficiently.

Skills

Highly organized

Effective communication

Time management

Problem-solving

Construction service experience

Strong computer skills

Tools

Microsoft Office Suite

Dataforma

Procore

Job description

Join our growing team of highly skilled experts, shaped by a 30 year history of excellence. Triumph is looking for team members driven by unwavering dedication to safety and dedicated to the delivery of quality work without compromise.

Responsibilities

• Receive incoming calls and respond to customer needs
• Ensures work has been performed to customer’s expectations and performs follow-up with the customer, as needed
• Reviews labor scheduling to align crews to the appropriate customer and service need
• Updates service software with all relevant information
• Assists with creation of T&M quotations, as needed
• Dispatching and scheduling calls to crews
• Co-ordinate and manage multiple crews
• Communicate instructions to crews on a daily basis
• Organize crews with proper equipment, and materials
• Administrative support to Office Manager and Owners of the company
• Perform purchase orders for parts and units
• Coordinate and distribute customer notifications/mailings
• Perform data entry; responsible for maintaining the department’s filing system
• Customer relations
• Perform all other duties as assigned

Skills and Experience

• Highly organized and flexible, willing to take on new challenges
• Strong skills to effectively communication with both internal and external
• Efficient time management with the ability to multi-task, prioritize and meet deadlines
• Strong work ethic with ability to work as part of a team and independently
• Strong problem solver, and follow-up skills
• Minimum of two (2) years of Construction service industry experience with service/or scheduling
• Strong computer skills including the Microsoft Office suite of products and in-house systems (Excel, Word, Outlook, PowerPoint, Dataforma, Procore)

Compensation

• Salary Range: $50,000 – $65,000 annually (based on experience and qualifications)
• Benefits: Comprehensive health and dental coverage, paid vacation, 3 paid sick days
• Vacancy Status: New, full-time position
• AI Disclosure: Triumph does not use AI in candidate screening or selection