Service Coordinator - Outpatient Services - Temporary full-time

Sunnybrook Health Sciences Centre; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A healthcare institution in Toronto is seeking a Service Coordinator to support referrals and provide operational guidance within Outpatient Services. The ideal candidate holds a Master's Degree in Clinical or Health Sciences and has experience with WSIB populations and neurological conditions. Excellent communication and organizational skills are essential for managing scheduling and enhancing patient care processes. This full-time position offers a dynamic environment for professional growth.

Qualifications

• Experience with WSIB populations is a requirement.
• Two years relevant experience with Neurological conditions is needed.
• Experience with Trauma and Amputees is an asset.

Responsibilities

• Provide daily operational support for administrative staff.
• Oversee scheduling process to meet wait time accountabilities.
• Act as Authorizing Officer for Health Claims.

Skills

Excellent communication

Organizational skills

Facilitate cooperative relationships

Education

Masters Degree in Clinical / Health Sciences

Current certification from a professional regulatory college

Tools

MS Office

Job description

Overview

The Service Coordinator is primarily responsible for providing support for the timely and efficient processing and coordination of referrals to Outpatient Services. The incumbent may also be responsible for providing operational support for ongoing quality improvement initiatives continuing education activities and research within Outpatient services.

Responsibilities

• Provide daily operational support for administrative staff in the coordination of referrals management.
• Oversee scheduling process in collaboration with Clerical Assistants in order to ensure the meeting of wait time accountabilities and to oversee waitlist management.
• Collaborate with and provide clinical expertise to Clerical Assistants in order to prioritize and problem-solve patient scheduling and service access for programs individual services and physician clinics
• Provide patient navigation to ensure ongoing timely access and approvals for care (WSIB and MVC)
• Oversee track and finalize clinical reporting to WSIB and Insurers to ensure consistency accuracy and compliance with reporting timelines.
• Act as Authorizing Officer for St. Johns Rehab on Health Claims for Auto Insurance (HCAI) oversee submission of OCF-18 treatment plans gather and input relevant clinical and demographic information in OCF-18 drafts and act as signing Health Practitioner
• Provide operational support to Physician clinics and participate in patient care planning and coordination of other services as required by Outpatient physicians
• Coordinate and attend program-specific clinics with patients to provide operational and clinical guidance for rehabilitation.
• Lead Team Rounds across several Outpatient programs including coordination facilitation and providing operational guidance.
• Oversee patient attendance management via collaboration and problem-solving with clinicians and patients
• Provide operational guidance to and collaborate with clinicians regarding Outpatient Services policies and practices in order to inform decisions about length of stay medical holds program reentry and discharge.
• Engage with patients and team members to problem solve around conflicts and to exercise de-escalation techniques as needed.
• Facilitate the identification implementation and monitoring of continuous improvement initiatives related to key operational processes.
• Participate in program development and assist in the development of new business opportunities related to Outpatient Services.
• Conduct and analyze referral data reports from different referral sources and contribute to ongoing process improvement
• Other reasonable duties as assigned.
• May have access to confidential information related to Labour Relations.

Qualifications / Skills

• A Masters Degree in Clinical / Health Sciences Bachelors degree required.
• Current certification of competency from a professional regulatory college
• Experience with WSIB populations is a requirement
• Two years relevant experience with Neurological conditions within a health related setting.
• Experience with Trauma and Amputees within a health care setting is an asset
• Excellent communication and organizational skills
• Ability to facilitate cooperative working relationships with multiple internal and external contacts
• Proficiency in the use of MS Office software products and other associated programs.
• Interest in research is an asset

Attachment 220313 Service (Referrals) Coordinator - SJR Outpatient Serivices NU July 29

We thank all applicants for their interest. However only candidates selected for an interview will be contacted. Sunnybrook Health Sciences Centre is an equal opportunity employer.

Required Experience :

Key Skills

Abinitio,Administration And Accounting,Android,Bid Management,Inventory Management,Embedded C

Employment Type : Full-Time

Experience : years

Vacancy : 1