Service Appointment Coordinator- Prima Mazda (25355)

Zanchin Auto Group; Vaughan; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading automotive service provider in York Region is seeking a Service Appointment Coordinator. This role is responsible for scheduling service appointments, explaining maintenance to customers, and handling inquiries. Ideal candidates will have customer service experience, strong communication skills, and the ability to thrive in a busy environment. Join us for a dynamic career in a supportive team culture.

Benefits

Competitive compensation package

Enhanced Group Benefits Program

Employee preferred pricing for vehicles and services

Qualifications

• 1 to 2 years of customer service experience.
• Ability to communicate professionally in writing and verbally.
• Capacity to work independently with minimal supervision.

Responsibilities

• Schedule customer vehicle service and maintenance appointments.
• Explain vehicle maintenance to customers.
• Act as an initial contact for customer concerns and complaints.

Skills

Customer service experience

Professional communication

Self-motivated

Attention to detail

Education

Secondary School diploma or equivalent

Job description

Overview

Service Appointment Coordinator career and employment opportunity awaits you.

The Power to Move You

Prima Mazda, part of Zanchin Automotive Group, a privately-owned network of 35+ successful dealerships that welcomes talent and enthusiasm, values people and contributions, and rewards performance and accomplishment, is looking for an experienced and enthusiastic SERVICE APPOINTMENT COORDINATOR to join the Team.

Join now to be part of a company that has been supporting the community for 50 years, and where careers are made and fostered with enthusiasm, integrity and respect. Now is the time to be part of a Team that encourages progressive and entrepreneurial styles, and drives performance through winning attitudes.

What’s in it for you…

• Competitive and generous compensation package
• Enhanced Group Benefits Program, including extended medical, dental, vision, life insurance…and so much more
• Company-provided tools and equipment
• Ongoing development and training, including product and industry knowledge, from experienced leaders and experts
• Opportunity for career advancement within the group
• Employee preferred pricing for vehicles, travel, gym memberships, cell phones/plans, and so much more

About the opportunity

As an integral part of the “we can do that” operation, this position is responsible for scheduling customer vehicle service and maintenance appointments. Specifically:

• schedule vehicle service and maintenance appointments through inbound and outbound campaigns
• explain recommended and required vehicle maintenance to customers
• contact customers to confirm upcoming vehicle service and maintenance appointments, and/or reserve appointment for missed appointments
• act as the initial contact for customer concerns/complaints

About you

Ideal candidates will have a strong background and proven experience in customer service, including:

• 1 to 2 years’ proven experience in customer service and/or business development
• Secondary School diploma, or equivalent experience
• ability to communicate professionally (verbally and written)
• self-motivated and driven with a passion for excellence in execution
• ability to adapt to a changing environment and meet deadlines
• strong attention to detail; organized and strategic
• ability to maintain professionalism
• ability to work independently and with minimal supervision
• a desire to work in a high energy, fast-paced environment
• a proven commitment to quality of work

Why choose Zanchin Automotive Group?

Your career ambitions will be achieved -- we offer career development and advancement.

You will be part a winning team -- we are a leader in the industry driven by 50 years of people-centric business modelling.

Your voice will be heard and ideas celebrated -- we have an entrepreneurial and strategic attitude, that welcomes and supports individual ideas and strategies.

You will enjoy a competitive pay and bonus plan -- we offer many employment perquisites.

You’ll be part of a culture at the fore-front of transparency, communication and engagement – we are a Team, and work together to achieve and thrive.

Apply now to join a dynamic company where the future is limitless, and embark on an exciting career and journey.

Interested in becoming part of the Zanchin Automotive Group team? Send your resume with salary expectations for review and consideration. We thank all applicants for their interest, but only those candidates selected will be contacted.

Zanchin Automotive Group is an equal opportunity employer committed to fostering an inclusive, equitable and accessible workplace where every team member feels valued, respected and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from all people. Should you require accommodation or support in any aspect of the recruitment and selection process, we will work with you to meet your needs.