Service Advisor - Waterloo Honda

Cambridge Housing Authority; Southwestern Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading automotive dealership in Waterloo is looking for an experienced Service Advisor. The role includes estimating repairs, providing excellent customer service, and managing vehicle records. The ideal candidate has dealership experience, automotive knowledge, and strong communication skills. Competitive compensation and benefits are provided.

Benefits

Competitive Compensation and Benefits Package

Employee Vehicle Purchase & Service Plans

Employee and Family Assistance Programs

Company-wide appreciation events

Professional development opportunities

Qualifications

• Minimum of 2-year dealership experience in a Service Advisor role.
• Proven ability to provide an exceptional customer experience.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Estimating the cost and time needed for repairs.
• Welcoming customers and discussing their needs.
• Answering customer inquiries, in person or by phone.

Skills

Customer experience

Communication skills

Automotive knowledge

Organization skills

Interpersonal skills

Tools

CDK

X-Time

Job description

Overview

Position: Service Advisor
Dealership: Waterloo Honda
Location: Waterloo, ON
Classification: Full-Time, Immediate Hire
Salary: Earning potential: $100K+

Waterloo Honda is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.

Our dealership team members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.

Your area of focus

We are looking for an experienced Service Advisor who is passionate about delivering an exceptional customer experience to join our growing team! We are seeking a friendly and motivated individual to fill this position. You will play a key role in curating the service experience for our valued clients who choose to service their vehicles at our dealership.

What drives your day-to-day

• Estimating the cost and time needed for a wide range of repairs.
• Welcoming customers and discussing their needs
• Answering customer inquiries, either in person or on the phone
• Develop repair estimates by taking the cost of materials, supplies, and labor into consideration.
• Prepare repair orders by detailing the vehicle’s problems or symptoms.
• Connecting customers to the right auto technician
• Test-driving vehicles to confirm the customers’ vehicle is repaired as needed.
• Maintaining automotive records by keeping track of problems and corrective actions

Must-haves

• Minimum of 2-year dealership experience in a Service Advisor role, preferred
• CDK and X-Time experience is an asset
• Automotive knowledge
• Proven ability to provide an exceptional customer experience
• Ability to set and achieve targeted goals
• Ability to thrive in a fast-paced environment with many priorities
• Demonstrated communication and interpersonal skills
• Must be able to remain calm when customers and/or situations are not
• Organization and follow-up skills
• Experience and desire to work with technology

The Perks

• Competitive Compensation and Benefits Package
• Employee Vehicle Purchase & Service Plans
• Employee and Family Assistance Programs
• Company-wide appreciation events and contests throughout the calendar year
• Professional development and the opportunity to grow your career

We are an equal opportunity employer and actively support everyone in expressing themselves and reaching their full potential. If you need accommodations during the recruitment process, please inform your recruiter.

Can you picture yourself here already?

We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.

If you think you’re a good fit to come along on our ride, apply now through our website at www.autocan.ca/careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted.