Service Advisor — Fast-Paced Auto Care & Growth

Cambridge Housing Authority; Hamilton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A well-known automotive dealership in Hamilton is seeking an experienced Service Advisor to deliver exceptional customer experiences. The successful candidate will estimate repair costs, connect customers with technicians, and maintain service records. The role demands at least 2 years of dealership experience and strong communication skills. Competitive compensation and a benefits package are provided. Join our team and help us enhance our service quality in a fast-paced environment.

Benefits

Competitive Compensation and Benefits Package

Employee Vehicle Purchase & Service Plans

Employee and Family Assistance Programs

Company-wide appreciation events

Professional development opportunities

Responsibilities

• Estimating the cost and time for repairs.
• Welcoming customers and discussing their needs.
• Answering customer inquiries in person or on the phone.
• Developing repair estimates based on materials and labor.
• Preparing repair orders detailing problems or symptoms.
• Connecting customers to the right technician.
• Test-driving vehicles to confirm repairs.
• Maintaining automotive records.

Skills

Minimum 2-year dealership experience in a Service Advisor role

CDK experience

Automotive knowledge

Proven ability to provide an exceptional customer experience

Ability to set and achieve targeted goals

Ability to thrive in a fast-paced environment

Demonstrated communication and interpersonal skills

Organization and follow-up skills

Experience and desire to work with technology

Job description

A well-known automotive dealership in Hamilton is seeking an experienced Service Advisor to deliver exceptional customer experiences. The successful candidate will estimate repair costs, connect customers with technicians, and maintain service records. The role demands at least 2 years of dealership experience and strong communication skills. Competitive compensation and a benefits package are provided. Join our team and help us enhance our service quality in a fast-paced environment.