Service Account Manager

Flynn Group of Companies; Lethbridge; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading construction firm in Lethbridge is seeking a Service Account Manager to enhance client relationships and develop the roofing service business. The role involves estimating costs, responding to multiple requests, and working closely with the service manager. The ideal candidate excels in communication and organization, has experience in a construction environment, and is proficient in MS Office and industry tools. Competitive wages, benefits, and a supportive work environment are offered.

Benefits

Competitive wages and benefits

Structured bonus plan

RRSP matching

Vehicle allowance

On-going career development

Qualifications

• Service Roofing or Sales experience is considered an asset.
• Proven ability to thrive in a fast-paced, collaborative environment.
• Solid understanding of contract documents and estimating principles.

Responsibilities

• Build and maintain long-term relationships with clients.
• Prepare accurate takeoffs, estimates, and work orders.
• Deliver virtual presentations to clients and stakeholders.
• Support marketing efforts through strategic initiatives.

Skills

Experience in a construction environment

Exceptional communication skills

Organizational skills

Time management abilities

Relationship-focused mindset

Entrepreneurial spirit

Multitasking capabilities

Tools

MS Office

Bluebeam

AutoCAD

Job description

Flynn Canada Ltd, is searching for a Service Account Manager to join our Lethbridge team! The position of ‘Service Account Manager’ is a skilled role, in which the Account Manager focuses on growing the Service business through building and maintaining relationships. This position is also responsible at times for estimating the cost to supply products and services in order to complete the repairs needed. This position works closely with the service manager in order to keep up to date with the department workload, customer leads and communication within the team. As this role is dedicated to Service operations you will be required to respond to multiple requests and prioritize accordingly.

A Day in the Life

• Build and maintain long-term relationships with clients to grow the roofing service business.
• Collaborate with local and national teams to support client needs and promote Flynn’s brand.
• Communicate with customers to understand their requirements and offer tailored service solutions.
• Follow up on quotes, tenders, and service opportunities to ensure client satisfaction.
• Represent Flynn at industry events and client meetings.
• Support marketing efforts through strategic initiatives and social media engagement.
• Prepare accurate takeoffs, estimates, and work orders in a timely and professional manner.
• Deliver virtual presentations to clients and stakeholders.
• Contribute to business development and support corporate initiatives.

What We Are Seeking

• Experience in a construction environment; Service Roofing or Sales experience is considered an asset.
• Exceptional communication and organizational skills, with strong time management abilities.
• Proven ability to multitask and thrive in a fast-paced, collaborative environment.
• A relationship-focused mindset with a passion for client service and business growth.
• Entrepreneurial spirit and drive to expand Flynn’s service offerings.
• Proficiency in MS Office and industry-specific tools such as Bluebeam and AutoCAD.
• Solid understanding of contract documents and estimating principles.

What We Offer

• Competitive wages and benefits
• Structured bonus plan
• RRSP matching
• Vehicle allowance
• Great environment where our motto is “Flynn Family Winning Together”!
• On-going career development courses and programs through our in-house Flynn University

Position Summary

Location:Lethbridge, AB

Employment Type:Office, Salaried, Full-Time

Job Functions:Business Development, Account Management, Customer Service

Industry:Building Envelope, Construction

Key words: Sales, Estimating, Calgary, Service, Account Management, Maintenance, Construction, Customer Service

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