Server | Part Time

VIVA Retirement Communities; Pickering; On-site; CAD 35,000 - 45,000; Full time

Job summary

A Premier Retirement Community in Pickering, Ontario is seeking a dedicated Server to provide exceptional food and beverage service to residents and guests. Ideal candidates will have prior experience in a dining setting and strong customer service skills, especially with older adults. Responsibilities include serving meals, taking orders, and ensuring guest satisfaction. The position requires flexibility with shifts, including evenings and weekends.

Benefits

Competitive salary

Health benefits

Vacation and sick pay

Team meals

Qualifications

• Experience in a dining-room setting, preferably in fine dining or retirement community.
• Ability to work flexible hours, including weekends.
• Current police background check and vulnerable sector search required.

Responsibilities

• Serve food and beverage items to Community Members and guests.
• Greet all Community Members and guests at the table.
• Respond to concerns regarding food or service and resolve complaints.

Skills

Dining-room serving experience

Strong customer orientation

Clear communication

Time management

Teamwork

Ability to lift 50 lbs

Education

Smart Serve Certificate

Food Handlers Certificate

Job description

Overview

Join a company that believes in Making Today Great. Work for a Premier Retirement Community and employer in Pickering, Ontario. Be part of a team that shares a passion for making a positive impact and see why we are Happier Here™! Enjoy competitive salary and health benefits, team meals, vacation, sick pay and more. If you can commit to a combination of the shifts below, we would love to hear from you.

Shifts

• Morning/Lunch/Evening Shifts
• Weekends
• Statutory Holidays

The Career

As a Server at a V!VA Retirement Community, you will be accountable to your schedule and job duties as they pertain to your assigned shifts. You will collaborate and work as a team player with emphasis on food and beverage service. The incumbent is responsible to serve food and beverage items in a knowledgeable, friendly and helpful manner to all Community Members and guests. To create 100% Community Member and guest satisfaction by providing genuine hospitality and by exceeding expectations.

Key Responsibilities

• Greet all Community Members and guests at table
• Respond to inquiries regarding menu
• Take menu, beverage and bar orders from Community Members and guests and communicate orders to kitchen and/or bar
• Organize and prioritize service per appropriate service sequence
• Check food orders prior to serving to ensure that they are correct, properly presented, and special requests have been met
• Serve food, coffee, water and other beverages; refills beverages as needed
• Set tables in accordance with V!VA standards
• Clear tables throughout the dining experience using proper methods for removing dishes, glassware and silverware
• Give personal attention, take personal responsibility and use teamwork when providing Community Member and guest service
• Respond to concerns/complaints regarding food or service and correct errors or resolve complaints with a friendly, positive attitude
• Listen, apologize with empathy, find solutions and follow through when resolving problems
• Cooperate closely with other servers to meet and exceed service expectations
• Participate in and attend in-service training and education programs as scheduled

Qualifications

• Experience in a dining-room setting serving food and taking orders, preferably in a fine dining restaurant or retirement community setting
• Strong customer orientation to older adults
• Ability to communicate clearly with peers and subordinates
• Ability to manage their time effectively with little supervision
• Smart Serve Certificate and Food Handlers Certificate
• Current and/or up to date police background check and vulnerable sector search
• Ability to work as a team member, understanding the priorities of others
• Able to bend, stretch, sit and stand for long periods. Able to lift a maximum of 50 lbs
• Ability to work flexible hours and weekends
• Available for call-ins
• Able to effectively communicate in verbal and written English

V!VA Retirement Communities welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Successful applicants will be required to show proof of eligibility to work in Canada for the next 6 months.

V!VA Retirement works and operates in the vulnerable sector and the well-being of our community members and team members is important. For this reason, V!VA Retirement Communities requires all new team members are vaccinated for COVID-19.

Accommodation, including for those who cannot be vaccinated for COVID-19 due to religious or medical reasons, will be provided in accordance with V!VA Retirement’s obligations under the Ontario Human Rights Code, as amended from time to time, and the Accessibility for Ontarians with Disabilities Act, as amended from time to time.