Senior WLAN & CPPM Network Engineer

Nokia; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading telecommunications company in Ottawa seeks a Technical Support Specialist responsible for managing IT service operations, incident management, and problem resolution in network technology. The ideal candidate will have deep experience with WLAN designs and configurations, working knowledge of Aruba technologies, and strong problem-solving skills. Additional responsibilities include maintaining documentation, ensuring compliance with security policies, and collaborating across teams to enhance service quality. This role operates in a 24x7 shift environment and includes mentoring junior staff.

Qualifications

• Minimum of 12 years’ experience in Network services.
• Deep knowledge in managing complex environments.
• Hands-on experience in Aruba WLAN related products.

Responsibilities

• Analyze and resolve production network issues.
• Work in a 24x7 rotating shift for operational support.
• Administer service requests and execute network changes.

Skills

Communication and interpersonal skills

Ability to diagnose network issues

Understanding of ITIL processes

Experience in WLAN designs/configurations

Scripting and automation tools

Team-oriented work

Education

Bachelors’ or engineering degree in Telecommunications/IT/Computer Science

Tools

Aruba WLAN products

Network monitoring tools

Job description

A leading telecommunications company in Ottawa seeks a Technical Support Specialist responsible for managing IT service operations, incident management, and problem resolution in network technology. The ideal candidate will have deep experience with WLAN designs and configurations, working knowledge of Aruba technologies, and strong problem-solving skills. Additional responsibilities include maintaining documentation, ensuring compliance with security policies, and collaborating across teams to enhance service quality. This role operates in a 24x7 shift environment and includes mentoring junior staff.