Senior Trade Finance Client Success Specialist

RBC; Vancouver; On-site; CAD 70,000 - 90,000; Full time

Job summary

A major Canadian bank in Vancouver is looking for a Client Service Specialist to join its growing team. The role involves delivering exceptional service to strategic clients, managing trade finance operations, and educating clients on digital solutions. The ideal candidate will have 3-5 years of relevant experience and possess strong communication and analytical skills. This full-time position offers the chance to work in a dynamic team environment, focusing on innovative client service solutions.

Benefits

Opportunities for professional growth

Dynamic, collaborative team environment

Ability to make a lasting impact

Qualifications

• 3-5 years of related experience in trade finance with strong working knowledge of Core Trade Products.
• Effective communication skills and customer service orientation.
• Strong attention to detail with analytical and problem-solving abilities.

Responsibilities

• Deliver an exceptional pro-active client experience for high-value clients.
• Coordinate complex service solutions and resolve customer complaints.
• Conduct regular Client Service Reviews to identify new opportunities.

Skills

Client Relationship Management

Trade Finance Operations

Customer Service

Analytical Skills

Communication Skills

Job description

A major Canadian bank in Vancouver is looking for a Client Service Specialist to join its growing team. The role involves delivering exceptional service to strategic clients, managing trade finance operations, and educating clients on digital solutions. The ideal candidate will have 3-5 years of relevant experience and possess strong communication and analytical skills. This full-time position offers the chance to work in a dynamic team environment, focusing on innovative client service solutions.