Senior System Support Specialist

Scotiabank; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading bank in Toronto seeks an Infrastructure Support Specialist to provide level 2 / 3 support for Windows Server operating systems. The ideal candidate will have over 5 years of experience supporting critical systems and troubleshooting production issues. You’ll work with advanced technologies and be essential in reducing downtime and customer impact, with a focus on collaboration and strong problem-solving skills. Opportunities for career growth and upskilling are provided as part of a vibrant, inclusive culture.

Benefits

Competitive rewards program

Tuition assistance

Flexible work arrangements

Community engagement opportunities

Qualifications

• 5+ years of hands-on technical experience in 24x7 infrastructure operational support.
• In-depth knowledge of Windows Server OS (2008 & above) installation, recovery, and configuration.
• Experience with cloud provisioning and virtualization technologies.

Responsibilities

• Provide level 2 / 3 support for Windows Server OS across multiple global regions.
• Troubleshoot and resolve production issues during unplanned outages.
• Participate in the rotational on-call duties for after-hours support.

Skills

Strong communication skills

Proven troubleshooting abilities

Change management knowledge

Server management with Lenovo xClarity

PowerShell scripting

Experience with virtualization technologies

Organizational and time management skills

Education

MCSE or other Microsoft certifications

Tools

Microsoft System Center Configuration Manager (SCCM)

ServiceNow

Job description

Join a purpose driven winning team, committed to results, in an inclusive and high‑performing culture.

Scotiabank’s Global Technology Enterprise Platforms (GTEP) Operations - Infrastructure Support’s L2 Windows team is responsible for providing infrastructure support on servers running Windows operating systems for various mission‑critical business applications, globally.

Reporting to a Team Lead, you will play a pivotal role in the success of Scotiabank’s GTEP Infrastructure Operations (INFRAOPS), by focusing on Levels 2 / 3 support for Windows Server Operating Systems (OS) & delivering technology solutions.

As part of our global team and under the supervision of the Team Lead, you will be leading on systems level support for over 10,000 Windows servers. You will be providing comprehensive support for hardware, Microsoft Windows Server OS, and associated applications across multiple global regions.

Currently 2 days On‑site, 3 days work from home. Home meets requirements, which include, but are not limited to a quiet workspace and the required internet bandwidth.

While core working hours are from 8:30 a.m. to 5 p.m., this role does require flexibility for non‑standard hours. You are expected to be a part of the teams’ rotational on‑call duties during weekends and after‑hours as part of an escalation process.

Is this role right for you? In this role, you will:

• You are eager to work with leading edge technologies to incorporate complex network solutions for Windows server environment, as well as work with other technology teams to contribute to an overall solution.
• You thrive on being hands‑on during mid to complex project deployments into production. This will include the support of assigned systems by acting as an internal consultant on assigned infrastructure and providing suggestions for viable solutions to systems problems of high complexity.
• You want to be challenged with complex problem solving in time‑sensitive situations to reduce system downtime and customer impact.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• You possess strong communication (verbal/written) skills. Furthermore, you can demonstrate the ability to design processes, procedures, and templates & to deliver presentations effectively.
• You have at least 5+ years of hands‑on technical experience in supporting 24x7 infrastructure operational support of systems in multi‑site, mission‑critical environments. This will include the proven ability to troubleshoot production issues during unplanned outages and address security vulnerabilities with remediation solutions.
• In‑depth knowledge of Change Management processes: Ability to work within structured change frameworks and adhere to enterprise governance standards.
• Extensive experience with Lenovo xClarity Administrator: Strong understanding of server management, monitoring, firmware updates, and hardware lifecycle operations using xClarity.
• You have at least 5+ years of hands‑on technical working experience in the installation & recovery, patching, upgrading, configuration of software components, troubleshooting, and performing post‑upgrade verification with Windows Server OS (2008 & above) in an enterprise environment.
• You have at least 5+ years of hands‑on technical working experience with virtualization technologies (e.g., VMware, Microsoft Hyper‑V & cloud provisioning).
• You also have at least 5+ years of hands‑on technical working experience with scheduled maintenance, deployment, and release activities across multiple environments, following the change management process.
• You have at least 5+ years of hands‑on technical working experience in developing scripts with PowerShell, VB.NET, or VBScript.
• You can demonstrate hands‑on technical working experience in the use of tools & utilities, such as Microsoft System Center Configuration Manager (SCCM) / System Center Operations Manager (SCOM) or VMware SaltStack/SALT or Dynatrace, for deployments.
• You can demonstrate an expertise in utilizing a ticketing system, like ServiceNow, and understand incident/change/problem management frameworks, such as ITIL.
• You possess solid organizational and time management skills.
• MCSE or other Microsoft/tech certifications is an asset.

What’s in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and embraced through bias‑free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross‑functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement – no matter where you choose to work from, we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.