Senior Services Account Manager – Storage & Cloud

Hitachi Vantara; Canada; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A tech solutions company in Canada seeks a Services Account Manager to be the main contact for their largest accounts, ensuring exceptional service and customer satisfaction. This hybrid role requires strong account management and technical leadership skills, with responsibilities throughout the customer lifecycle, from pre-sales to support. Ideal candidates will have a relevant degree and at least 5 years of experience in a similar field, demonstrating the ability to build and maintain relationships and resolve issues effectively.

Benefits

Flexible work arrangements

Industry-leading benefits

Bonus/variable pay programs

Qualifications

• 5+ years’ experience with at least 2 years in a Cloud Solution or Data storage.
• Deep experience with client-facing interactions and presentations.
• Proven ability to develop and manage customer relationships.

Responsibilities

• Act as the single point of contact for customer service.
• Develop relationships within the customer's organization.
• Manage service escalations and incident reporting.
• Ensure customer satisfaction and solutions assurance.

Skills

Account Management Skills

Technical Leadership Skills

Exceptional Customer Service

Communication Skills

Project Management

Education

Bachelor’s and/or Master’s degree in computer science, Information Technology, Engineering

Job description

A tech solutions company in Canada seeks a Services Account Manager to be the main contact for their largest accounts, ensuring exceptional service and customer satisfaction. This hybrid role requires strong account management and technical leadership skills, with responsibilities throughout the customer lifecycle, from pre-sales to support. Ideal candidates will have a relevant degree and at least 5 years of experience in a similar field, demonstrating the ability to build and maintain relationships and resolve issues effectively.