Senior ServiceNow UX Designer — CSM & Accessibility

Apside; Ottawa; On-site; CAD 75,000 - 95,000; Full time

Job summary

A leading technology provider seeks an Experience Designer in Ottawa to enhance digital experiences within the ServiceNow Customer Service Management module. The ideal candidate will have proven UX design experience, conduct user research, and collaborate with teams to create user-friendly solutions. The role requires strong skills in prototyping, accessibility standards, and familiarity with ServiceNow's functionalities.

Benefits

Flexible work hours

Professional development opportunities

Qualifications

• Proven experience as a senior UX and/or Service Designer within ServiceNow.
• Strong understanding of inclusive design practices.
• Experience in UX writing and research considered an asset.

Responsibilities

• Lead design of user-centered experiences within ServiceNow.
• Conduct user research to inform design decisions.
• Develop wireframes, prototypes, and conduct usability testing.

Skills

User experience design

Service design

Usability testing

Prototyping tools (Figma, Adobe XD)

UX writing

Education

Certification in experience design

Certification in ServiceNow

Tools

Figma

Adobe XD

Dovetail

Miro

Mural

Job description

A leading technology provider seeks an Experience Designer in Ottawa to enhance digital experiences within the ServiceNow Customer Service Management module. The ideal candidate will have proven UX design experience, conduct user research, and collaborate with teams to create user-friendly solutions. The role requires strong skills in prototyping, accessibility standards, and familiarity with ServiceNow's functionalities.