Senior ServiceNow BPC: HR & Workplace Delivery

ServiceNow; Montreal (administrative region); Hybrid; CAD 100,000 - 120,000; Full time

Job summary

A leading cloud solutions provider is seeking a Sr. Business Analyst to enhance HR and Workplace service delivery. The role involves consulting with customers, leading design workshops, and ensuring successful transitioning of business requirements to configuration. Candidates should have over 8 years in consulting for complex operations, ideally with ServiceNow certifications. This position offers flexibility with potential remote work options and requires up to 50% travel. Suitable for Canadian citizens capable of security clearance.

Benefits

Flexible Work Options

Equal Opportunity Employer

Inclusive Experience

Qualifications

• Must have 8+ years of consulting experience in HR, Workplace, or Legal departments.
• Proven experience in defining and deploying future-state processes.
• Outstanding ability to influence stakeholders and provide thought leadership.

Responsibilities

• Act as a process expert for HR and Workplace departments using ServiceNow.
• Lead customer design workshops and facilitate workshops with stakeholders.
• Support customer testing requirements and drive successful engagement outcomes.

Skills

Consulting Experience

Excellent Communication Skills

Interpersonal Skills

Agile Development

Customer-Centric Attitude

Education

ServiceNow Certified System Administrator (CSA)

HR Professional Suite Certification

Workplace Service Delivery Accreditation

Legal Service Delivery Accreditation

Certified Application Developer Certification

Tools

Visio

Word

PowerPoint

Workday

SAP SuccessFactors

Job description

A leading cloud solutions provider is seeking a Sr. Business Analyst to enhance HR and Workplace service delivery. The role involves consulting with customers, leading design workshops, and ensuring successful transitioning of business requirements to configuration. Candidates should have over 8 years in consulting for complex operations, ideally with ServiceNow certifications. This position offers flexibility with potential remote work options and requires up to 50% travel. Suitable for Canadian citizens capable of security clearance.