Senior Service Designer - Transform Customer Journeys

Manulife; Southwestern Ontario; Hybrid; CAD 109,000 - 160,000; Full time

Job summary

A leading international financial services provider is seeking a Service Designer to enhance customer experiences within their Canadian operations. This role involves leading service design initiatives, maintaining journey maps, and advocating for customer needs while navigating regulatory environments. The ideal candidate should have a Bachelor's degree in Service Design and a minimum of 6 years of experience in service design, particularly within financial services. A hybrid working arrangement is available, offering competitive compensation and comprehensive benefits.

Benefits

Customizable health and dental benefits

Retirement savings plans

Generous paid time off

Qualifications

• Minimum 6 years of experience in service design roles.
• Demonstrated fluency in journey mapping and service blueprinting.
• Exceptional communication and stakeholder management skills.

Responsibilities

• Lead service design initiatives for Canadian business.
• Co-create and maintain journey maps to inform decisions.
• Advocate for customer needs while balancing operational requirements.

Skills

Facilitation skills

Qualitative research

Journey mapping

Service blueprinting

Storytelling

Data visualization

Collaborative teamwork

Education

Bachelor’s Degree in Service Design or related field

Tools

Research platforms and analytics tools

Job description

A leading international financial services provider is seeking a Service Designer to enhance customer experiences within their Canadian operations. This role involves leading service design initiatives, maintaining journey maps, and advocating for customer needs while navigating regulatory environments. The ideal candidate should have a Bachelor's degree in Service Design and a minimum of 6 years of experience in service design, particularly within financial services. A hybrid working arrangement is available, offering competitive compensation and comprehensive benefits.